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Innovation from user experience in Living Labs: revisiting the ‘innovation factory’-concept with a panel-based and user-centered approach

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This paper focuses on the problem of facilitating sustainable innovation practices with a user-centered approach. We do so by revisiting the knowledge-brokering cycle and Hargadon and Sutton’s ideas on building an ‘innovation factory’ within the light of current Living Lab-practices. Based on theoretical as well as practical evidence from a case study analysis of the LeYLab-Living Lab, it is argued that Living Labs with a panel-based approach can act as innovation intermediaries where innovation takes shape through actual user experience in real-life environments, facilitating all four stages within the knowledge-brokering cycle. This finding is also in line with the recently emerging Quadruple Helix-model for innovation, stressing the crucial role of the end-user as a stakeholder throughout the whole innovation process.

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Chicago
Schuurman, Dimitri, Bram Lievens, Lieven De Marez, and Pieter Ballon. 2012. “Innovation from User Experience in Living Labs: Revisiting the ‘Innovation Factory’-concept with a Panel-based and User-centered Approach.” In Conference : Action for Innovation : Innovating from Experience, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies.
APA
Schuurman, D., Lievens, B., De Marez, L., & Ballon, P. (2012). Innovation from user experience in Living Labs: revisiting the “innovation factory”-concept with a panel-based and user-centered approach. Conference : Action for Innovation : Innovating from Experience, Proceedings. Presented at the Conference : Action for Innovation : Innovating from Experience (ISPIM XXIII - 2012), Ghent, Belgium: Ghent University, Department of Communication studies.
Vancouver
1.
Schuurman D, Lievens B, De Marez L, Ballon P. Innovation from user experience in Living Labs: revisiting the “innovation factory”-concept with a panel-based and user-centered approach. Conference : Action for Innovation : Innovating from Experience, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies; 2012.
MLA
Schuurman, Dimitri, Bram Lievens, Lieven De Marez, et al. “Innovation from User Experience in Living Labs: Revisiting the ‘Innovation Factory’-concept with a Panel-based and User-centered Approach.” Conference : Action for Innovation : Innovating from Experience, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies, 2012. Print.
@inproceedings{2963704,
  abstract     = {This paper focuses on the problem of facilitating sustainable innovation practices with a user-centered approach. We do so by revisiting the knowledge-brokering cycle and Hargadon and Sutton{\textquoteright}s ideas on building an {\textquoteleft}innovation factory{\textquoteright} within the light of current Living Lab-practices. Based on theoretical as well as practical evidence from a case study analysis of the LeYLab-Living Lab, it is argued that Living Labs with a panel-based approach can act as innovation intermediaries where innovation takes shape through actual user experience in real-life environments, facilitating all four stages within the knowledge-brokering cycle. This finding is also in line with the recently emerging Quadruple Helix-model for innovation, stressing the crucial role of the end-user as a stakeholder throughout the whole innovation process.},
  author       = {Schuurman, Dimitri and Lievens, Bram and De Marez, Lieven and Ballon, Pieter},
  booktitle    = {Conference : Action for Innovation : Innovating from Experience, Proceedings},
  language     = {eng},
  location     = {Barcelona, Spain},
  publisher    = {Ghent University, Department of Communication studies},
  title        = {Innovation from user experience in Living Labs: revisiting the {\textquoteleft}innovation factory{\textquoteright}-concept with a panel-based and user-centered approach},
  year         = {2012},
}