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The dynamic relationship between productivity, work pressure and service quality in ambulatory care clinics

Stefanie De Man, Paul Gemmel (UGent) , Peter Vlerick (UGent) and Rudi Dierckx (UGent)
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Chicago
De Man, Stefanie, Paul Gemmel, Peter Vlerick, and Rudi Dierckx. 2000. “The Dynamic Relationship Between Productivity, Work Pressure and Service Quality in Ambulatory Care Clinics.” In Service Quality in the New Economy : Interdisciplinary and International Dimensions, ed. Bo Edvardsson, Stephen Brown, Robert Johnston, and Eberhard Scheuing, 341–350. New York: International Service Quality Association.
APA
De Man, Stefanie, Gemmel, P., Vlerick, P., & Dierckx, R. (2000). The dynamic relationship between productivity, work pressure and service quality in ambulatory care clinics. In B. Edvardsson, S. Brown, R. Johnston, & E. Scheuing (Eds.), Service quality in the New Economy : interdisciplinary and international dimensions (pp. 341–350). New York: International Service Quality Association.
Vancouver
1.
De Man S, Gemmel P, Vlerick P, Dierckx R. The dynamic relationship between productivity, work pressure and service quality in ambulatory care clinics. In: Edvardsson B, Brown S, Johnston R, Scheuing E, editors. Service quality in the New Economy : interdisciplinary and international dimensions. New York: International Service Quality Association; 2000. p. 341–50.
MLA
De Man, Stefanie, Paul Gemmel, Peter Vlerick, et al. “The Dynamic Relationship Between Productivity, Work Pressure and Service Quality in Ambulatory Care Clinics.” Service Quality in the New Economy : Interdisciplinary and International Dimensions. Ed. Bo Edvardsson et al. New York: International Service Quality Association, 2000. 341–350. Print.
@incollection{294302,
  author       = {De Man, Stefanie and Gemmel, Paul and Vlerick, Peter and Dierckx, Rudi},
  booktitle    = {Service quality in the New Economy : interdisciplinary and international dimensions},
  editor       = {Edvardsson, Bo and Brown, Stephen and Johnston, Robert and Scheuing, Eberhard},
  isbn         = {0-9652482-2-4},
  language     = {eng},
  pages        = {341--350},
  publisher    = {International Service Quality Association},
  title        = {The dynamic relationship between productivity, work pressure and service quality in ambulatory care clinics},
  year         = {2000},
}