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Internet skills and support matter: the relationship between skills, sources of support and beneficial internet use

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Abstract
This study (1) adds communication Internet skills to an existing skill framework of operational, formal, information, and strategic skills. Furthermore, we investigated, (2) which of these skills actually matter for attaining beneficial outcomes of Internet use, (3) how people deal with inadequate Internet skills by identifying patterns of support that people turn to and how these patterns correspond to varying levels of Internet skills, and (4) whether these patterns moderate the effect of Internet skills on beneficial Internet use. We conducted a large scale survey resulting in a dataset of 1,482 respondents. In appeared that he newly added communication skills are an important set of skills; they explain beneficial Internet use in addition to strategic skills. The study revealed three support patterns: a large majority claims to be self-reliant, a second group relies on a direct informal social network of family and friends, and a third group that combines more formal sources such as help desks, computer experts and courses. The group of self-reliant Internet users benefits more from Internet use than formal help seekers and much more than social support seekers. Finally, we conclude that Internet communication skills hold the potential for achieving a high degree of independence in using the Internet by compensating for information skills so as to attain positive Internet outcomes.

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MLA
van Deursen, Alexander JAM, Cédric Courtois, and Jan AGM van Dijk. “Internet Skills and Support Matter: The Relationship Between Skills, Sources of Support and Beneficial Internet Use.” 62st Annual ICA Conference, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies, 2012. Print.
APA
van Deursen, A. J., Courtois, C., & van Dijk, J. A. (2012). Internet skills and support matter: the relationship between skills, sources of support and beneficial internet use. 62st annual ICA conference, Proceedings. Presented at the 62st annual conference International Communication Association (ICA - 2012), Ghent, Belgium: Ghent University, Department of Communication studies.
Chicago author-date
van Deursen, Alexander JAM, Cédric Courtois, and Jan AGM van Dijk. 2012. “Internet Skills and Support Matter: The Relationship Between Skills, Sources of Support and Beneficial Internet Use.” In 62st Annual ICA Conference, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies.
Chicago author-date (all authors)
van Deursen, Alexander JAM, Cédric Courtois, and Jan AGM van Dijk. 2012. “Internet Skills and Support Matter: The Relationship Between Skills, Sources of Support and Beneficial Internet Use.” In 62st Annual ICA Conference, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies.
Vancouver
1.
van Deursen AJ, Courtois C, van Dijk JA. Internet skills and support matter: the relationship between skills, sources of support and beneficial internet use. 62st annual ICA conference, Proceedings. Ghent, Belgium: Ghent University, Department of Communication studies; 2012.
IEEE
[1]
A. J. van Deursen, C. Courtois, and J. A. van Dijk, “Internet skills and support matter: the relationship between skills, sources of support and beneficial internet use,” in 62st annual ICA conference, Proceedings, Phoenix, AR, USA, 2012.
@inproceedings{2942477,
  abstract     = {This study (1) adds communication Internet skills to an existing skill framework of operational, formal, information, and strategic skills. Furthermore, we investigated, (2) which of these skills actually matter for attaining beneficial outcomes of Internet use, (3) how people deal with inadequate Internet skills by identifying patterns of support that people turn to and how these patterns correspond to varying levels of Internet skills, and (4) whether these patterns moderate the effect of Internet skills on beneficial Internet use. We conducted a large scale survey resulting in a dataset of 1,482 respondents. In appeared that he newly added communication skills are an important set of skills; they explain beneficial Internet use in addition to strategic skills. The study revealed three support patterns: a large majority claims to be self-reliant, a second group relies on a direct informal social network of family and friends, and a third group that combines more formal sources such as help desks, computer experts and courses. The group of self-reliant Internet users benefits more from Internet use than formal help seekers and much more than social support seekers. Finally, we conclude that Internet communication skills hold the potential for achieving a high degree of independence in using the Internet by compensating for information skills so as to attain positive Internet outcomes.},
  author       = {van Deursen, Alexander JAM and Courtois, Cédric and van Dijk, Jan AGM},
  booktitle    = {62st annual ICA conference, Proceedings},
  language     = {eng},
  location     = {Phoenix, AR, USA},
  pages        = {20},
  publisher    = {Ghent University, Department of Communication studies},
  title        = {Internet skills and support matter: the relationship between skills, sources of support and beneficial internet use},
  year         = {2012},
}