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Chicago
Van Dierdonck, Roland, B VAN LOOY, K KROLS, and S DESMET. 1997. “Empowerment in a Service Environment.” Advances in Services Marketing and Management’, Volume 4, 1997.
APA
Van Dierdonck, Roland, VAN LOOY, B., KROLS, K., & DESMET, S. (1997). Empowerment in a Service Environment. Advances in Services Marketing and Management’, volume 4, 1997.
Vancouver
1.
Van Dierdonck R, VAN LOOY B, KROLS K, DESMET S. Empowerment in a Service Environment. Advances in Services Marketing and Management’, volume 4, 1997. 1997.
MLA
Van Dierdonck, Roland, B VAN LOOY, K KROLS, et al. “Empowerment in a Service Environment.” Advances in Services Marketing and Management’, volume 4, 1997 1997 : n. pag. Print.
@misc{276354,
  author       = {Van Dierdonck, Roland and VAN LOOY, B and KROLS, K and DESMET, S},
  language     = {eng},
  series       = {Advances in Services Marketing and Management', volume 4, 1997},
  title        = {Empowerment in a Service Environment},
  year         = {1997},
}