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Dealing with productivity and quality indicators in a service environment: some field experiences

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Chicago
Gemmel, Paul, B. Van Looy, S. Desmet, Roland Van Dierdonck, and S. Serneels. 1997. “Dealing with Productivity and Quality Indicators in a Service Environment: Some Field Experiences.” In Managing Service Operations : Lessons from the Service and the Manufacturing Sectors, ed. J. Ribera and J. Prats, 373–378. Barcelona: Canor Editiorial.
APA
Gemmel, P., Van Looy, B., Desmet, S., Van Dierdonck, R., & Serneels, S. (1997). Dealing with productivity and quality indicators in a service environment: some field experiences. In J. Ribera & J. Prats (Eds.), Managing service operations : lessons from the service and the manufacturing sectors (pp. 373–378). Barcelona: Canor Editiorial.
Vancouver
1.
Gemmel P, Van Looy B, Desmet S, Van Dierdonck R, Serneels S. Dealing with productivity and quality indicators in a service environment: some field experiences. In: Ribera J, Prats J, editors. Managing service operations : lessons from the service and the manufacturing sectors. Barcelona: Canor Editiorial; 1997. p. 373–8.
MLA
Gemmel, Paul, B. Van Looy, S. Desmet, et al. “Dealing with Productivity and Quality Indicators in a Service Environment: Some Field Experiences.” Managing Service Operations : Lessons from the Service and the Manufacturing Sectors. Ed. J. Ribera & J. Prats. Barcelona: Canor Editiorial, 1997. 373–378. Print.
@incollection{276300,
  author       = {Gemmel, Paul and Van Looy, B. and Desmet, S. and Van Dierdonck, Roland and Serneels, S.},
  booktitle    = {Managing service operations : lessons from the service and the manufacturing sectors},
  editor       = {Ribera, J. and Prats, J.},
  isbn         = {84-86851-29-7},
  language     = {eng},
  pages        = {373--378},
  publisher    = {Canor Editiorial},
  title        = {Dealing with productivity and quality indicators in a service environment: some field experiences},
  year         = {1997},
}