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Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity

Adelien Decramer UGent, Anneleen Van Boxstael UGent, Robin Stevens UGent, Saskia Crucke UGent and Nathalie Moray UGent (2012) European Academy of Management, 12th Conference, Abstracts.
abstract
This study examines the factors that affect the maturity of quality management within European public sector organizations, based on an large scale international study. Using innovation and management literature, hypotheses were developed and tested in 296 government organizations. The degree of internal motivation, the strategic alignment, quality experience, coercion imposed by politicians, communication and training have an impact on the TQM maturity.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
unpublished
subject
keyword
Quality Management European, TQM Maturity, Public Sector Organisations
in
European Academy of Management, 12th Conference, Abstracts
conference name
12th European Academy of Management conference (EURAM 2012) : Social innovation for competitiveness, organisational performance and human excellence
conference location
Rotterdam, The Netherlands
conference start
2012-06-06
conference end
2012-06-08
language
English
UGent publication?
yes
classification
C3
id
2141930
handle
http://hdl.handle.net/1854/LU-2141930
date created
2012-06-13 12:37:44
date last changed
2015-01-22 10:14:36
@inproceedings{2141930,
  abstract     = {This study examines the factors that affect the maturity of quality management within European public sector organizations, based on an large scale international study. Using innovation and management literature, hypotheses were developed and tested in 296 government organizations. The degree of internal motivation, the strategic alignment, quality experience, coercion imposed by politicians, communication and training have an impact on the TQM maturity.},
  author       = {Decramer, Adelien and Van Boxstael, Anneleen and Stevens, Robin and Crucke, Saskia and Moray, Nathalie},
  booktitle    = {European Academy of Management, 12th Conference, Abstracts},
  keyword      = {Quality Management European,TQM Maturity,Public Sector Organisations},
  language     = {eng},
  location     = {Rotterdam, The Netherlands},
  title        = {Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity},
  year         = {2012},
}

Chicago
Decramer, Adelien, Anneleen Van Boxstael, Robin Stevens, Saskia Crucke, and Nathalie Moray. 2012. “Quality Management In European Public Sector Organizations: An Empirical Study of Factors Affecting Tqm Maturity.” In European Academy of Management, 12th Conference, Abstracts.
APA
Decramer, A., Van Boxstael, A., Stevens, R., Crucke, S., & Moray, N. (2012). Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity. European Academy of Management, 12th Conference, Abstracts. Presented at the 12th European Academy of Management conference (EURAM 2012) : Social innovation for competitiveness, organisational performance and human excellence.
Vancouver
1.
Decramer A, Van Boxstael A, Stevens R, Crucke S, Moray N. Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity. European Academy of Management, 12th Conference, Abstracts. 2012.
MLA
Decramer, Adelien, Anneleen Van Boxstael, Robin Stevens, et al. “Quality Management In European Public Sector Organizations: An Empirical Study of Factors Affecting Tqm Maturity.” European Academy of Management, 12th Conference, Abstracts. 2012. Print.