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Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity

Adelien Decramer (UGent) , Anneleen Van Boxstael (UGent) , Robin Stevens (UGent) , Saskia Crucke (UGent) and Nathalie Moray (UGent)
Author
Organization
Abstract
This study examines the factors that affect the maturity of quality management within European public sector organizations, based on an large scale international study. Using innovation and management literature, hypotheses were developed and tested in 296 government organizations. The degree of internal motivation, the strategic alignment, quality experience, coercion imposed by politicians, communication and training have an impact on the TQM maturity.
Keywords
Quality Management European, TQM Maturity, Public Sector Organisations

Citation

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Chicago
Decramer, Adelien, Anneleen Van Boxstael, Robin Stevens, Saskia Crucke, and Nathalie Moray. 2012. “Quality Management In European Public Sector Organizations: An Empirical Study of Factors Affecting Tqm Maturity.” In European Academy of Management, 12th Conference, Abstracts.
APA
Decramer, A., Van Boxstael, A., Stevens, R., Crucke, S., & Moray, N. (2012). Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity. European Academy of Management, 12th Conference, Abstracts. Presented at the 12th European Academy of Management conference (EURAM 2012) : Social innovation for competitiveness, organisational performance and human excellence.
Vancouver
1.
Decramer A, Van Boxstael A, Stevens R, Crucke S, Moray N. Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity. European Academy of Management, 12th Conference, Abstracts. 2012.
MLA
Decramer, Adelien, Anneleen Van Boxstael, Robin Stevens, et al. “Quality Management In European Public Sector Organizations: An Empirical Study of Factors Affecting Tqm Maturity.” European Academy of Management, 12th Conference, Abstracts. 2012. Print.
@inproceedings{2141930,
  abstract     = {This study examines the factors that affect the maturity of quality management within European public sector organizations, based on an large scale international study. Using innovation and management literature, hypotheses were developed and tested in 296 government organizations. The degree of internal motivation, the strategic alignment, quality experience, coercion imposed by politicians, communication and training have an impact on the TQM maturity.},
  author       = {Decramer, Adelien and Van Boxstael, Anneleen and Stevens, Robin and Crucke, Saskia and Moray, Nathalie},
  booktitle    = {European Academy of Management, 12th Conference, Abstracts},
  keyword      = {Quality Management European,TQM Maturity,Public Sector Organisations},
  language     = {eng},
  location     = {Rotterdam, The Netherlands},
  title        = {Quality management In European public sector organizations: an empirical study of factors affecting Tqm maturity},
  year         = {2012},
}