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The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling

Maxime Bernaert (UGent) and Geert Poels (UGent)
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Abstract
While the field of information systems engineering is largely focussed on developing methods for complex problems and larger enterprises, less is done to specifically address the needs of smaller organizations like small and medium sized enterprises (SMEs), although they are important drivers of economy. These needs include a better understanding of the processes (know- how), why things are done (know-why), what concepts are used (know-what) and who is responsible (know-who). In this paper, the KAOS approach is evaluated as not only useful for developing software projects, but with the potential to be used for developing a business architecture or enterprise model. An example of KAOS is given, by way of illustration, and KAOS was applied in a case study by an SME’s CEO, which resulted in a set of questions for further research.
Keywords
Business Process Management, Requirements Engineering, Small and Medium Sized Enterprises, Goal Modelling, KAOS, Business Architecture, Enterprise Modelling, Enterprise Architecture

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MLA
Bernaert, Maxime, and Geert Poels. “The Quest for Know-How, Know-Why, Know-What and Know-Who: Using KAOS for Enterprise Modelling.” CEUR Workshop Proceedings, edited by Virginia Dignum et al., vol. 800, Virginia Dignum, Jan Hidders, Sietse Overbeek, 2011, pp. 15–16.
APA
Bernaert, M., & Poels, G. (2011). The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling. In V. Dignum, J. Hidders, & S. Overbeek (Eds.), CEUR Workshop Proceedings (Vol. 800, pp. 15–16). Delft, The Netherlands: Virginia Dignum, Jan Hidders, Sietse Overbeek.
Chicago author-date
Bernaert, Maxime, and Geert Poels. 2011. “The Quest for Know-How, Know-Why, Know-What and Know-Who: Using KAOS for Enterprise Modelling.” In CEUR Workshop Proceedings, edited by Virginia Dignum, Jan Hidders, and Sietse Overbeek, 800:15–16. Delft, The Netherlands: Virginia Dignum, Jan Hidders, Sietse Overbeek.
Chicago author-date (all authors)
Bernaert, Maxime, and Geert Poels. 2011. “The Quest for Know-How, Know-Why, Know-What and Know-Who: Using KAOS for Enterprise Modelling.” In CEUR Workshop Proceedings, ed by. Virginia Dignum, Jan Hidders, and Sietse Overbeek, 800:15–16. Delft, The Netherlands: Virginia Dignum, Jan Hidders, Sietse Overbeek.
Vancouver
1.
Bernaert M, Poels G. The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling. In: Dignum V, Hidders J, Overbeek S, editors. CEUR Workshop Proceedings. Delft, The Netherlands: Virginia Dignum, Jan Hidders, Sietse Overbeek; 2011. p. 15–6.
IEEE
[1]
M. Bernaert and G. Poels, “The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling,” in CEUR Workshop Proceedings, Delft, The Netherlands, 2011, vol. 800, pp. 15–16.
@inproceedings{2137549,
  abstract     = {{While the field of information systems engineering is largely focussed on developing methods for complex problems and larger enterprises, less is done to specifically address the needs of smaller organizations like small and medium sized enterprises (SMEs), although they are important drivers of economy. These needs include a better understanding of the processes (know- how), why things are done (know-why), what concepts are used (know-what) and who is responsible (know-who). In this paper, the KAOS approach is evaluated as not only useful for developing software projects, but with the potential to be used for developing a business architecture or enterprise model. An example of KAOS is given, by way of illustration, and KAOS was applied in a case study by an SME’s CEO, which resulted in a set of questions for further research.}},
  articleno    = {{3}},
  author       = {{Bernaert, Maxime and Poels, Geert}},
  booktitle    = {{CEUR Workshop Proceedings}},
  editor       = {{Dignum, Virginia and Hidders, Jan and Overbeek, Sietse}},
  issn         = {{1613-0073}},
  keywords     = {{Business Process Management,Requirements Engineering,Small and Medium Sized Enterprises,Goal Modelling,KAOS,Business Architecture,Enterprise Modelling,Enterprise Architecture}},
  language     = {{eng}},
  location     = {{Delft, The Netherlands}},
  pages        = {{3:15--3:16}},
  publisher    = {{Virginia Dignum, Jan Hidders, Sietse Overbeek}},
  title        = {{The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling}},
  url          = {{http://ceur-ws.org/Vol-800/paper-1-1.pdf}},
  volume       = {{800}},
  year         = {{2011}},
}