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Towards a service system ontology for service science

Elisah Lemey (UGent) and Geert Poels (UGent)
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Abstract
Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.
Keywords
Service Science, SSME, service system, conceptual analysis, conceptual modelling, ontology, service-dominant ontology, systems theory

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Chicago
Lemey, Elisah, and Geert Poels. 2011. “Towards a Service System Ontology for Service Science.” In Lecture Notes in Computer Science, ed. G Kappel, Z Maamar, and HR Motahari Nezhad, 7084:250–264. Berlin, Germany: Springer.
APA
Lemey, E., & Poels, G. (2011). Towards a service system ontology for service science. In G. Kappel, Z. Maamar, & H. Motahari Nezhad (Eds.), Lecture Notes in Computer Science (Vol. 7084, pp. 250–264). Presented at the 9th International conference on Service Oriented Computing (ICSOC 2011), Berlin, Germany: Springer.
Vancouver
1.
Lemey E, Poels G. Towards a service system ontology for service science. In: Kappel G, Maamar Z, Motahari Nezhad H, editors. Lecture Notes in Computer Science. Berlin, Germany: Springer; 2011. p. 250–64.
MLA
Lemey, Elisah, and Geert Poels. “Towards a Service System Ontology for Service Science.” Lecture Notes in Computer Science. Ed. G Kappel, Z Maamar, & HR Motahari Nezhad. Vol. 7084. Berlin, Germany: Springer, 2011. 250–264. Print.
@inproceedings{2064802,
  abstract     = {Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.},
  author       = {Lemey, Elisah and Poels, Geert},
  booktitle    = {Lecture Notes in Computer Science},
  editor       = {Kappel, G and Maamar, Z and Motahari Nezhad, HR},
  isbn         = {9783642255342},
  issn         = {0302-9743},
  keyword      = {Service Science,SSME,service system,conceptual analysis,conceptual modelling,ontology,service-dominant ontology,systems theory},
  language     = {eng},
  location     = {Paphos, Cyprus},
  pages        = {250--264},
  publisher    = {Springer},
  title        = {Towards a service system ontology for service science},
  url          = {http://dx.doi.org/10.1007/978-3-642-25535-9\_17},
  volume       = {7084},
  year         = {2011},
}

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