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Towards a service system ontology for service science

Elisah Lemey UGent and Geert Poels UGent (2011) Lecture Notes in Computer Science. 7084. p.250-264
abstract
Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
Service Science, SSME, service system, conceptual analysis, conceptual modelling, ontology, service-dominant ontology, systems theory
in
Lecture Notes in Computer Science
Lect. Notes Comput. Sci.
editor
G Kappel, Z Maamar and HR Motahari Nezhad
volume
7084
issue title
Service-oriented computing
pages
250 - 264
publisher
Springer
place of publication
Berlin, Germany
conference name
9th International conference on Service Oriented Computing (ICSOC 2011)
conference location
Paphos, Cyprus
conference start
2011-12-05
conference end
2011-12-08
Web of Science type
Proceedings Paper
Web of Science id
000309203200017
ISSN
0302-9743
ISBN
9783642255342
DOI
10.1007/978-3-642-25535-9_17
language
English
UGent publication?
yes
classification
P1
copyright statement
I have transferred the copyright for this publication to the publisher
VABB id
c:vabb:324322
VABB type
VABB-5
id
2064802
handle
http://hdl.handle.net/1854/LU-2064802
date created
2012-03-12 23:02:03
date last changed
2015-06-17 09:59:25
@inproceedings{2064802,
  abstract     = {Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.},
  author       = {Lemey, Elisah and Poels, Geert},
  booktitle    = {Lecture Notes in Computer Science},
  editor       = {Kappel, G and Maamar, Z and Motahari Nezhad, HR},
  isbn         = {9783642255342},
  issn         = {0302-9743},
  keyword      = {Service Science,SSME,service system,conceptual analysis,conceptual modelling,ontology,service-dominant ontology,systems theory},
  language     = {eng},
  location     = {Paphos, Cyprus},
  pages        = {250--264},
  publisher    = {Springer},
  title        = {Towards a service system ontology for service science},
  url          = {http://dx.doi.org/10.1007/978-3-642-25535-9\_17},
  volume       = {7084},
  year         = {2011},
}

Chicago
Lemey, Elisah, and Geert Poels. 2011. “Towards a Service System Ontology for Service Science.” In Lecture Notes in Computer Science, ed. G Kappel, Z Maamar, and HR Motahari Nezhad, 7084:250–264. Berlin, Germany: Springer.
APA
Lemey, E., & Poels, G. (2011). Towards a service system ontology for service science. In G. Kappel, Z. Maamar, & H. Motahari Nezhad (Eds.), Lecture Notes in Computer Science (Vol. 7084, pp. 250–264). Presented at the 9th International conference on Service Oriented Computing (ICSOC 2011), Berlin, Germany: Springer.
Vancouver
1.
Lemey E, Poels G. Towards a service system ontology for service science. In: Kappel G, Maamar Z, Motahari Nezhad H, editors. Lecture Notes in Computer Science. Berlin, Germany: Springer; 2011. p. 250–64.
MLA
Lemey, Elisah, and Geert Poels. “Towards a Service System Ontology for Service Science.” Lecture Notes in Computer Science. Ed. G Kappel, Z Maamar, & HR Motahari Nezhad. Vol. 7084. Berlin, Germany: Springer, 2011. 250–264. Print.