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Measuring critical performance indicators and customer loyalty: the how matters more than the what!

Arne De Keyser UGent and Bart Larivière UGent (2012) Proceedings of the Frontiers in Service Conference.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
Proceedings of the Frontiers in Service Conference
conference name
21st Annual Frontiers in Service Conference
conference location
Washington, WA, USA
conference start
2012-06-14
conference end
2012-06-17
language
English
UGent publication?
yes
classification
C3
id
2036031
handle
http://hdl.handle.net/1854/LU-2036031
date created
2012-02-16 16:19:49
date last changed
2015-01-30 10:18:06
@inproceedings{2036031,
  author       = {De Keyser, Arne and Larivi{\`e}re, Bart},
  booktitle    = {Proceedings of the Frontiers in Service Conference},
  language     = {eng},
  location     = {Washington, WA, USA},
  title        = {Measuring critical performance indicators and customer loyalty: the how matters more than the what!},
  year         = {2012},
}

Chicago
De Keyser, Arne, and Bart Larivière. 2012. “Measuring Critical Performance Indicators and Customer Loyalty: The How Matters More Than the What!” In Proceedings of the Frontiers in Service Conference.
APA
De Keyser, A., & Larivière, B. (2012). Measuring critical performance indicators and customer loyalty: the how matters more than the what! Proceedings of the Frontiers in Service Conference. Presented at the 21st Annual Frontiers in Service Conference.
Vancouver
1.
De Keyser A, Larivière B. Measuring critical performance indicators and customer loyalty: the how matters more than the what! Proceedings of the Frontiers in Service Conference. 2012.
MLA
De Keyser, Arne, and Bart Larivière. “Measuring Critical Performance Indicators and Customer Loyalty: The How Matters More Than the What!” Proceedings of the Frontiers in Service Conference. 2012. Print.