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Quality of service and quality of experience correlations in a location-based mobile multiplayer role-playing game

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Abstract
The well-established Quality of Service and the relatively recently emerged Quality of Experience research topics are unquestionably linked, yet to date little effort has been invested in the study of their precise correlation and mutual reciprocity. This paper examines the impact of three representative QoS-related parameters on user QoE in the particular context of location-based multiplayer games played on mobile devices. The choice for this research context is motivated by the rapidly expanding popularity of this application domain. Analysis of the quantitative and qualitative results from an empirical study involving 32 participants confirms that modifications in the performance of the investigated technical parameters does indeed hold implications for the quality of the users' experiences; at the same time, the results clarify the magnitude of these implications. Our findings are valuable as they provide practical insight in the QoS/QoE relationship and can hence aid software developers in delivering high-quality usage experiences to their customers.
Keywords
QoS, QoE, quantitative and qualitative user study, location-based mobile gaming, multiplayer, user experience

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MLA
Wijnants, Maarten, Wouter Vanmontfort, Jeroen Dierckx, et al. “Quality of Service and Quality of Experience Correlations in a Location-based Mobile Multiplayer Role-playing Game.” Lecture Notes in Computer Science. Ed. Junia Anacleto et al. Vol. 6972. Berlin, Germany: Springer, 2011. 101–112. Print.
APA
Wijnants, M., Vanmontfort, W., Dierckx, J., Quax, P., Lamotte, W., De Moor, K., & Vanattenhoven, J. (2011). Quality of service and quality of experience correlations in a location-based mobile multiplayer role-playing game. In J. Anacleto, S. Fels, N. Graham, B. Kapralos, M. Seif El-Nasr, & K. Stanley (Eds.), Lecture Notes in Computer Science (Vol. 6972, pp. 101–112). Presented at the 10th International Conference on Entertainment Computing (ICEC 2011) ; Biennial Pan Ocean Remote Sensing Conference (PORSEC), Berlin, Germany: Springer.
Chicago author-date
Wijnants, Maarten, Wouter Vanmontfort, Jeroen Dierckx, Peter Quax, Wim Lamotte, Katrien De Moor, and Jeroen Vanattenhoven. 2011. “Quality of Service and Quality of Experience Correlations in a Location-based Mobile Multiplayer Role-playing Game.” In Lecture Notes in Computer Science, ed. Junia Anacleto, Sidney Fels, Nicholas Graham, Bill Kapralos, Magy Seif El-Nasr, and Kevin Stanley, 6972:101–112. Berlin, Germany: Springer.
Chicago author-date (all authors)
Wijnants, Maarten, Wouter Vanmontfort, Jeroen Dierckx, Peter Quax, Wim Lamotte, Katrien De Moor, and Jeroen Vanattenhoven. 2011. “Quality of Service and Quality of Experience Correlations in a Location-based Mobile Multiplayer Role-playing Game.” In Lecture Notes in Computer Science, ed. Junia Anacleto, Sidney Fels, Nicholas Graham, Bill Kapralos, Magy Seif El-Nasr, and Kevin Stanley, 6972:101–112. Berlin, Germany: Springer.
Vancouver
1.
Wijnants M, Vanmontfort W, Dierckx J, Quax P, Lamotte W, De Moor K, et al. Quality of service and quality of experience correlations in a location-based mobile multiplayer role-playing game. In: Anacleto J, Fels S, Graham N, Kapralos B, Seif El-Nasr M, Stanley K, editors. Lecture Notes in Computer Science. Berlin, Germany: Springer; 2011. p. 101–12.
IEEE
[1]
M. Wijnants et al., “Quality of service and quality of experience correlations in a location-based mobile multiplayer role-playing game,” in Lecture Notes in Computer Science, Vancouver, BC, Canada, 2011, vol. 6972, pp. 101–112.
@inproceedings{2020851,
  abstract     = {The well-established Quality of Service and the relatively recently emerged Quality of Experience research topics are unquestionably linked, yet to date little effort has been invested in the study of their precise correlation and mutual reciprocity. This paper examines the impact of three representative QoS-related parameters on user QoE in the particular context of location-based multiplayer games played on mobile devices. The choice for this research context is motivated by the rapidly expanding popularity of this application domain. Analysis of the quantitative and qualitative results from an empirical study involving 32 participants confirms that modifications in the performance of the investigated technical parameters does indeed hold implications for the quality of the users' experiences; at the same time, the results clarify the magnitude of these implications. Our findings are valuable as they provide practical insight in the QoS/QoE relationship and can hence aid software developers in delivering high-quality usage experiences to their customers.},
  author       = {Wijnants, Maarten and Vanmontfort, Wouter and Dierckx, Jeroen and Quax, Peter and Lamotte, Wim and De Moor, Katrien and Vanattenhoven, Jeroen},
  booktitle    = {Lecture Notes in Computer Science},
  editor       = {Anacleto, Junia and Fels, Sidney and Graham, Nicholas and Kapralos, Bill and Seif El-Nasr, Magy and Stanley, Kevin},
  isbn         = {9783642244995},
  issn         = {0302-9743},
  keywords     = {QoS,QoE,quantitative and qualitative user study,location-based mobile gaming,multiplayer,user experience},
  language     = {eng},
  location     = {Vancouver, BC, Canada},
  pages        = {101--112},
  publisher    = {Springer},
  title        = {Quality of service and quality of experience correlations in a location-based mobile multiplayer role-playing game},
  url          = {http://dx.doi.org/10.1007/978-3-642-24500-8_11},
  volume       = {6972},
  year         = {2011},
}

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