Advanced search
1 file | 568.17 KB Add to list

Questionning the design of business process maturity models

Amy Van Looy (UGent) , Manu De Backer (UGent) and Geert Poels (UGent)
Author
Organization
Abstract
The importance of business process management goes without saying. As its realization is less straightforward, maturity models have been developed to gradually assess and improve business processes. Although their aim is to assist organizations, the proliferation of maturity models also confuses organizations. They have no overview of existing models and their differences, which makes an informed choice difficult. Choosing the right business process maturity model (BPMM) is however important, as previous research indicated the existence of different maturity types being measured by the existing models [1]. We now add further design elements to our comparative framework by conducting a content analysis of 69 BPMMs. Afterwards, the identified design elements are transformed into a questionnaire that practitioners can use to find the BPMM that best fits their needs. In this paper, we present 16 questions to be included in the questionnaire, without elaborating on the mapping of individual maturity models.
Keywords
business process management, business process orientation, business process maturity

Downloads

  • (...).pdf
    • full text
    • |
    • UGent only
    • |
    • PDF
    • |
    • 568.17 KB

Citation

Please use this url to cite or link to this publication:

MLA
Van Looy, Amy, Manu De Backer, and Geert Poels. “Questionning the Design of Business Process Maturity Models.” CEUR Workshop Proceedings. Ed. Virginie Dognum, Jan Hidders, & Sietse Overbeek. Vol. 800. Aachen, Germany: CEUR WS.org, 2011. 51–60. Print.
APA
Van Looy, Amy, De Backer, M., & Poels, G. (2011). Questionning the design of business process maturity models. In V. Dognum, J. Hidders, & S. Overbeek (Eds.), CEUR Workshop Proceedings (Vol. 800, pp. 51–60). Presented at the 6th SIKS/BENAIS Conference on Enterprise Information Systems (EIS - 2011), Aachen, Germany: CEUR WS.org.
Chicago author-date
Van Looy, Amy, Manu De Backer, and Geert Poels. 2011. “Questionning the Design of Business Process Maturity Models.” In CEUR Workshop Proceedings, ed. Virginie Dognum, Jan Hidders, and Sietse Overbeek, 800:51–60. Aachen, Germany: CEUR WS.org.
Chicago author-date (all authors)
Van Looy, Amy, Manu De Backer, and Geert Poels. 2011. “Questionning the Design of Business Process Maturity Models.” In CEUR Workshop Proceedings, ed. Virginie Dognum, Jan Hidders, and Sietse Overbeek, 800:51–60. Aachen, Germany: CEUR WS.org.
Vancouver
1.
Van Looy A, De Backer M, Poels G. Questionning the design of business process maturity models. In: Dognum V, Hidders J, Overbeek S, editors. CEUR Workshop Proceedings. Aachen, Germany: CEUR WS.org; 2011. p. 51–60.
IEEE
[1]
A. Van Looy, M. De Backer, and G. Poels, “Questionning the design of business process maturity models,” in CEUR Workshop Proceedings, Delft, The Netherlands, 2011, vol. 800, pp. 51–60.
@inproceedings{1940931,
  abstract     = {The importance of business process management goes without saying. As its realization is less straightforward, maturity models have been developed to gradually assess and improve business processes. Although their aim is to assist organizations, the proliferation of maturity models also confuses organizations. They have no overview of existing models and their differences, which makes an informed choice difficult. Choosing the right business process maturity model (BPMM) is however important, as previous research indicated the existence of different maturity types being measured by the existing models [1]. We now add further design elements to our comparative framework by conducting a content analysis of 69 BPMMs. Afterwards, the identified design elements are transformed into a questionnaire that practitioners can use to find the BPMM that best fits their needs. In this paper, we present 16 questions to be included in the questionnaire, without elaborating on the mapping of individual maturity models.},
  author       = {Van Looy, Amy and De Backer, Manu and Poels, Geert},
  booktitle    = {CEUR Workshop Proceedings},
  editor       = {Dognum, Virginie and Hidders, Jan and Overbeek, Sietse},
  issn         = {1613-0073},
  keywords     = {business process management,business process orientation,business process maturity},
  language     = {eng},
  location     = {Delft, The Netherlands},
  pages        = {51--60},
  publisher    = {CEUR WS.org},
  title        = {Questionning the design of business process maturity models},
  volume       = {800},
  year         = {2011},
}