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Questionning the design of business process maturity models

Amy Van Looy UGent, Manu De Backer UGent and Geert Poels UGent (2011) CEUR Workshop Proceedings. 800. p.51-60
abstract
The importance of business process management goes without saying. As its realization is less straightforward, maturity models have been developed to gradually assess and improve business processes. Although their aim is to assist organizations, the proliferation of maturity models also confuses organizations. They have no overview of existing models and their differences, which makes an informed choice difficult. Choosing the right business process maturity model (BPMM) is however important, as previous research indicated the existence of different maturity types being measured by the existing models [1]. We now add further design elements to our comparative framework by conducting a content analysis of 69 BPMMs. Afterwards, the identified design elements are transformed into a questionnaire that practitioners can use to find the BPMM that best fits their needs. In this paper, we present 16 questions to be included in the questionnaire, without elaborating on the mapping of individual maturity models.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
business process management, business process orientation, business process maturity
in
CEUR Workshop Proceedings
CEUR Workshop Proc.
editor
Virginie Dognum, Jan Hidders and Sietse Overbeek
volume
800
pages
51 - 60
publisher
CEUR WS.org
place of publication
Aachen, Germany
conference name
6th SIKS/BENAIS Conference on Enterprise Information Systems (EIS - 2011)
conference location
Delft, The Netherlands
conference start
2011-10-31
conference end
2011-10-31
ISSN
1613-0073
language
English
UGent publication?
yes
classification
C1
copyright statement
I have transferred the copyright for this publication to the publisher
VABB id
c:vabb:322559
VABB type
VABB-5
id
1940931
handle
http://hdl.handle.net/1854/LU-1940931
date created
2011-11-09 16:06:41
date last changed
2014-01-28 10:22:46
@inproceedings{1940931,
  abstract     = {The importance of business process management goes without saying. As its realization is less straightforward, maturity models have been developed to gradually assess and improve business processes. Although their aim is to assist organizations, the proliferation of maturity models also confuses organizations. They have no overview of existing models and their differences, which makes an informed choice difficult. Choosing the right business process maturity model (BPMM) is however important, as previous research indicated the existence of different maturity types being measured by the existing models [1]. We now add further design elements to our comparative framework by conducting a content analysis of 69 BPMMs. Afterwards, the identified design elements are transformed into a questionnaire that practitioners can use to find the BPMM that best fits their needs. In this paper, we present 16 questions to be included in the questionnaire, without elaborating on the mapping of individual maturity models.},
  author       = {Van Looy, Amy and De Backer, Manu and Poels, Geert},
  booktitle    = {CEUR Workshop Proceedings},
  editor       = {Dognum, Virginie and Hidders, Jan and Overbeek, Sietse},
  issn         = {1613-0073},
  keyword      = {business process management,business process orientation,business process maturity},
  language     = {eng},
  location     = {Delft, The Netherlands},
  pages        = {51--60},
  publisher    = {CEUR WS.org},
  title        = {Questionning the design of business process maturity models},
  volume       = {800},
  year         = {2011},
}

Chicago
Van Looy, Amy, Manu De Backer, and Geert Poels. 2011. “Questionning the Design of Business Process Maturity Models.” In CEUR Workshop Proceedings, ed. Virginie Dognum, Jan Hidders, and Sietse Overbeek, 800:51–60. Aachen, Germany: CEUR WS.org.
APA
Van Looy, Amy, De Backer, M., & Poels, G. (2011). Questionning the design of business process maturity models. In V. Dognum, J. Hidders, & S. Overbeek (Eds.), CEUR Workshop Proceedings (Vol. 800, pp. 51–60). Presented at the 6th SIKS/BENAIS Conference on Enterprise Information Systems (EIS - 2011), Aachen, Germany: CEUR WS.org.
Vancouver
1.
Van Looy A, De Backer M, Poels G. Questionning the design of business process maturity models. In: Dognum V, Hidders J, Overbeek S, editors. CEUR Workshop Proceedings. Aachen, Germany: CEUR WS.org; 2011. p. 51–60.
MLA
Van Looy, Amy, Manu De Backer, and Geert Poels. “Questionning the Design of Business Process Maturity Models.” CEUR Workshop Proceedings. Ed. Virginie Dognum, Jan Hidders, & Sietse Overbeek. Vol. 800. Aachen, Germany: CEUR WS.org, 2011. 51–60. Print.