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Does IT matter for business process maturity? A comparative study on business process maturity models

Amy Van Looy (UGent)
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Abstract
This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspective within the literature on business processes. Various authors have proposed a maturity model to guide organizations on their journey to process excellence. However, to what extent do they rely on IT? A twofold approach is adopted, which starts by giving an overview of the academic and non-academic process maturity models. Afterwards, the components within each model are discussed to verify the impact of IT. This comparison suggests that IT-neutral models allow organizations to deal with organization-specific characteristics. IT does not matter after all, but it enables process maturity
Keywords
business process orientation, business process integration, business process management, business process maturity

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Chicago
Van Looy, Amy. 2010. “Does IT Matter for Business Process Maturity? A Comparative Study on Business Process Maturity Models.” In Lecture Notes in Computer Science, ed. Robert Meersman, Tharam Dillon, and Herrero Pilar, 6428:687–697. Berlin, Germany: Springer.
APA
Van Looy, Amy. (2010). Does IT matter for business process maturity? A comparative study on business process maturity models. In Robert Meersman, T. Dillon, & H. Pilar (Eds.), LECTURE NOTES IN COMPUTER SCIENCE (Vol. 6428, pp. 687–697). Presented at the OTM 2010 Workshops, Berlin, Germany: Springer.
Vancouver
1.
Van Looy A. Does IT matter for business process maturity? A comparative study on business process maturity models. In: Meersman R, Dillon T, Pilar H, editors. LECTURE NOTES IN COMPUTER SCIENCE. Berlin, Germany: Springer; 2010. p. 687–97.
MLA
Van Looy, Amy. “Does IT Matter for Business Process Maturity? A Comparative Study on Business Process Maturity Models.” Lecture Notes in Computer Science. Ed. Robert Meersman, Tharam Dillon, & Herrero Pilar. Vol. 6428. Berlin, Germany: Springer, 2010. 687–697. Print.
@inproceedings{1890828,
  abstract     = {This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspective within the literature on business processes. Various authors have proposed a maturity model to guide organizations on their journey to process excellence. However, to what extent do they rely on IT? A twofold approach is adopted, which starts by giving an overview of the academic and non-academic process maturity models. Afterwards, the components within each model are discussed to verify the impact of IT. This comparison suggests that IT-neutral models allow organizations to deal with organization-specific characteristics. IT does not matter after all, but it enables process maturity},
  author       = {Van Looy, Amy},
  booktitle    = {LECTURE NOTES IN COMPUTER SCIENCE},
  editor       = {Meersman, Robert and Dillon, Tharam and Pilar, Herrero},
  isbn         = {9783642169601},
  issn         = {0302-9743},
  keyword      = {business process orientation,business process integration,business process management,business process maturity},
  language     = {eng},
  location     = {Hersonissos, Greece},
  pages        = {687--697},
  publisher    = {Springer},
  title        = {Does IT matter for business process maturity? A comparative study on business process maturity models},
  volume       = {6428},
  year         = {2010},
}

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