Ghent University Academic Bibliography

Advanced

Does IT matter for business process maturity? A comparative study on business process maturity models

Amy Van Looy UGent (2010) LECTURE NOTES IN COMPUTER SCIENCE. 6428. p.687-697
abstract
This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspective within the literature on business processes. Various authors have proposed a maturity model to guide organizations on their journey to process excellence. However, to what extent do they rely on IT? A twofold approach is adopted, which starts by giving an overview of the academic and non-academic process maturity models. Afterwards, the components within each model are discussed to verify the impact of IT. This comparison suggests that IT-neutral models allow organizations to deal with organization-specific characteristics. IT does not matter after all, but it enables process maturity
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
business process orientation, business process integration, business process management, business process maturity
in
LECTURE NOTES IN COMPUTER SCIENCE
Lect. Notes Comput. Sci.
editor
Robert Meersman, Tharam Dillon and Herrero Pilar
volume
6428
issue title
On the Move to Meaningful Internet Systems : OTM 2010 Workshops
pages
687 - 697
publisher
Springer
place of publication
Berlin, Germany
conference name
OTM 2010 Workshops
conference location
Hersonissos, Greece
conference start
2010-10-25
conference end
2010-10-29
Web of Science type
Proceedings Paper
Web of Science id
000290461900095
ISSN
0302-9743
ISBN
9783642169601
language
English
UGent publication?
yes
classification
P1
copyright statement
I have transferred the copyright for this publication to the publisher
id
1890828
handle
http://hdl.handle.net/1854/LU-1890828
date created
2011-08-19 12:19:42
date last changed
2015-06-17 09:49:46
@inproceedings{1890828,
  abstract     = {This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspective within the literature on business processes. Various authors have proposed a maturity model to guide organizations on their journey to process excellence. However, to what extent do they rely on IT? A twofold approach is adopted, which starts by giving an overview of the academic and non-academic process maturity models. Afterwards, the components within each model are discussed to verify the impact of IT. This comparison suggests that IT-neutral models allow organizations to deal with organization-specific characteristics. IT does not matter after all, but it enables process maturity},
  author       = {Van Looy, Amy},
  booktitle    = {LECTURE NOTES IN COMPUTER SCIENCE},
  editor       = {Meersman, Robert and Dillon, Tharam and Pilar, Herrero},
  isbn         = {9783642169601},
  issn         = {0302-9743},
  keyword      = {business process orientation,business process integration,business process management,business process maturity},
  language     = {eng},
  location     = {Hersonissos, Greece},
  pages        = {687--697},
  publisher    = {Springer},
  title        = {Does IT matter for business process maturity? A comparative study on business process maturity models},
  volume       = {6428},
  year         = {2010},
}

Chicago
Van Looy, Amy. 2010. “Does IT Matter for Business Process Maturity? A Comparative Study on Business Process Maturity Models.” In Lecture Notes in Computer Science, ed. Robert Meersman, Tharam Dillon, and Herrero Pilar, 6428:687–697. Berlin, Germany: Springer.
APA
Van Looy, Amy. (2010). Does IT matter for business process maturity? A comparative study on business process maturity models. In Robert Meersman, T. Dillon, & H. Pilar (Eds.), LECTURE NOTES IN COMPUTER SCIENCE (Vol. 6428, pp. 687–697). Presented at the OTM 2010 Workshops, Berlin, Germany: Springer.
Vancouver
1.
Van Looy A. Does IT matter for business process maturity? A comparative study on business process maturity models. In: Meersman R, Dillon T, Pilar H, editors. LECTURE NOTES IN COMPUTER SCIENCE. Berlin, Germany: Springer; 2010. p. 687–97.
MLA
Van Looy, Amy. “Does IT Matter for Business Process Maturity? A Comparative Study on Business Process Maturity Models.” Lecture Notes in Computer Science. Ed. Robert Meersman, Tharam Dillon, & Herrero Pilar. Vol. 6428. Berlin, Germany: Springer, 2010. 687–697. Print.