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User characteristics for customer involvement in innovation processes: deconstructing the Lead User-concept

Dimitri Schuurman UGent, Dominik Mahr and Lieven De Marez UGent (2011) ISPIM XXII, Proceedings.
abstract
Despite the growing evidence of the beneficial nature of customer and user involvement in new product or service development, research into user types and customer characteristics for innovation is still scarce. One notable exception can be found in the literature dealing with the so-called Lead User. Although there is a substantial research corpus dealing with Lead User innovation, the integration of Lead Users or Lead User-methods is definitely not common within most firms. We believe that disentangling the Lead Userconcept into more concrete user types and customer characteristics would benefit and optimize user involvement in innovation processes. Within this paper, we describe six user types based on five dimensions, associated with the Lead User-concept and abstracted from various literature streams. We further propose some guidelines for an optimal integration of these users within innovation methodologies and sketch out some lines for future research.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
ISPIM XXII, Proceedings
pages
9 pages
publisher
International Society for Professional Innovation Management (ISPIM)
conference name
ISPIM 22nd conference : Sustainability in innovation : innovation management challenges
conference location
Hamburg, Germany
conference start
2011-06-13
conference end
2011-06-15
language
English
UGent publication?
yes
classification
C1
copyright statement
I have transferred the copyright for this publication to the publisher
id
1887184
handle
http://hdl.handle.net/1854/LU-1887184
date created
2011-08-10 10:46:21
date last changed
2012-07-03 09:52:23
@inproceedings{1887184,
  abstract     = {Despite the growing evidence of the beneficial nature of customer and user involvement in new product or service development, research into user types and customer characteristics for innovation is still scarce. One notable exception can be found in the literature dealing with the so-called Lead User. Although there is a substantial research corpus dealing with Lead User innovation, the integration of Lead Users or Lead User-methods is definitely not common within most firms. We believe that disentangling the Lead Userconcept into more concrete user types and customer characteristics would benefit and optimize user involvement in innovation processes. Within this paper, we describe six user types based on five dimensions, associated with the Lead User-concept and abstracted from various literature streams. We further propose some guidelines for an optimal integration of these users within innovation methodologies and sketch out some lines for future research.},
  author       = {Schuurman, Dimitri and Mahr, Dominik and De Marez, Lieven},
  booktitle    = {ISPIM XXII, Proceedings},
  language     = {eng},
  location     = {Hamburg, Germany},
  pages        = {9},
  publisher    = {International Society for Professional Innovation Management (ISPIM)},
  title        = {User characteristics for customer involvement in innovation processes: deconstructing the Lead User-concept},
  year         = {2011},
}

Chicago
Schuurman, Dimitri, Dominik Mahr, and Lieven De Marez. 2011. “User Characteristics for Customer Involvement in Innovation Processes: Deconstructing the Lead User-concept.” In ISPIM XXII, Proceedings. International Society for Professional Innovation Management (ISPIM).
APA
Schuurman, D., Mahr, D., & De Marez, L. (2011). User characteristics for customer involvement in innovation processes: deconstructing the Lead User-concept. ISPIM XXII, Proceedings. Presented at the ISPIM 22nd conference : Sustainability in innovation : innovation management challenges, International Society for Professional Innovation Management (ISPIM).
Vancouver
1.
Schuurman D, Mahr D, De Marez L. User characteristics for customer involvement in innovation processes: deconstructing the Lead User-concept. ISPIM XXII, Proceedings. International Society for Professional Innovation Management (ISPIM); 2011.
MLA
Schuurman, Dimitri, Dominik Mahr, and Lieven De Marez. “User Characteristics for Customer Involvement in Innovation Processes: Deconstructing the Lead User-concept.” ISPIM XXII, Proceedings. International Society for Professional Innovation Management (ISPIM), 2011. Print.