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GULiVER: travelling into the heart of good doctor-patient communication from a patient perspective: study protocol of an international multicentre study

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Abstract
Background: The project GULiVer explores how lay people in Belgium (Gent), the Netherlands (Utrecht), the UK (Liverpool) and Italy (Verona) evaluate physicians' communicative skills. The aims are to present the study design and to assess the quality of collected data. Methods: In each centre one out of two sets of four videotaped consultations involving medical students with varying communication skills were shown to eight lay panels of six to nine participants each (n = 259). The selection of lay participants was stratified by gender and age in order to obtain a heterogeneous sample. Background characteristics included socio-demographics, participants' general physical (COOP-WONCA) and mental health (GHQ), communication preferences (QUOTE-com) and trust in doctors (TMP). Participants were asked to give quantitative and qualitative evaluations of the student doctors' performance in a mixed-methods design. Quality assessment of the collected data and protocol adherence of the four centres was carried out by Generalized Linear Model (GLM). Results: The overall sample comprised 259 participants. Participants were equally distributed among the centres and balanced in terms of age, gender and OSCE scenario, confirming the quality of collected data. Conclusion: The study design and the applied procedures will ensure a great richness of data allowing a wider European perspective on lay persons' views, assessed both individually and through focus group discussion.
Keywords
STANDARDIZED PATIENTS, HEALTH-CARE, SKILLS, SATISFACTION, QUALITY, RATINGS

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Chicago
Moretti, Francesca, Ian Fletcher, Maria Angela Mazzi, Myriam Deveugele, Michela Rimondini, Corine Geurts, Christa Zimmermann, and Jozien Bensing. 2012. “GULiVER: Travelling into the Heart of Good Doctor-patient Communication from a Patient Perspective: Study Protocol of an International Multicentre Study.” European Journal of Public Health 22 (4): 464–469.
APA
Moretti, F., Fletcher, I., Mazzi, M. A., Deveugele, M., Rimondini, M., Geurts, C., Zimmermann, C., et al. (2012). GULiVER: travelling into the heart of good doctor-patient communication from a patient perspective: study protocol of an international multicentre study. EUROPEAN JOURNAL OF PUBLIC HEALTH, 22(4), 464–469.
Vancouver
1.
Moretti F, Fletcher I, Mazzi MA, Deveugele M, Rimondini M, Geurts C, et al. GULiVER: travelling into the heart of good doctor-patient communication from a patient perspective: study protocol of an international multicentre study. EUROPEAN JOURNAL OF PUBLIC HEALTH. 2012;22(4):464–9.
MLA
Moretti, Francesca, Ian Fletcher, Maria Angela Mazzi, et al. “GULiVER: Travelling into the Heart of Good Doctor-patient Communication from a Patient Perspective: Study Protocol of an International Multicentre Study.” EUROPEAN JOURNAL OF PUBLIC HEALTH 22.4 (2012): 464–469. Print.
@article{1850061,
  abstract     = {Background: The project GULiVer explores how lay people in Belgium (Gent), the Netherlands (Utrecht), the UK (Liverpool) and Italy (Verona) evaluate physicians' communicative skills. The aims are to present the study design and to assess the quality of collected data.
Methods: In each centre one out of two sets of four videotaped consultations involving medical students with varying communication skills were shown to eight lay panels of six to nine participants each (n = 259). The selection of lay participants was stratified by gender and age in order to obtain a heterogeneous sample. Background characteristics included socio-demographics, participants' general physical (COOP-WONCA) and mental health (GHQ), communication preferences (QUOTE-com) and trust in doctors (TMP). Participants were asked to give quantitative and qualitative evaluations of the student doctors' performance in a mixed-methods design. Quality assessment of the collected data and protocol adherence of the four centres was carried out by Generalized Linear Model (GLM).
Results: The overall sample comprised 259 participants. Participants were equally distributed among the centres and balanced in terms of age, gender and OSCE scenario, confirming the quality of collected data.
Conclusion: The study design and the applied procedures will ensure a great richness of data allowing a wider European perspective on lay persons' views, assessed both individually and through focus group discussion.},
  author       = {Moretti, Francesca and Fletcher, Ian and Mazzi, Maria Angela and Deveugele, Myriam and Rimondini, Michela and Geurts, Corine and Zimmermann, Christa and Bensing, Jozien},
  issn         = {1101-1262},
  journal      = {EUROPEAN JOURNAL OF PUBLIC HEALTH},
  keyword      = {STANDARDIZED PATIENTS,HEALTH-CARE,SKILLS,SATISFACTION,QUALITY,RATINGS},
  language     = {eng},
  number       = {4},
  pages        = {464--469},
  title        = {GULiVER: travelling into the heart of good doctor-patient communication from a patient perspective: study protocol of an international multicentre study},
  url          = {http://dx.doi.org/10.1093/eurpub/ckr071},
  volume       = {22},
  year         = {2012},
}

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