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Profile elements that inform first impressions of trustworthiness in virtual project teams

Ellen Rusman, Jan van Bruggen, Peter Sloep and Martin Valcke UGent (2013) INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT. 2(4).
abstract
This explorative study identifies information elements that are commonly perceived as important to inform initial trustworthiness assessments of colleagues within virtual project teams. Collaboration in virtual project teams heavily relies on interpersonal trust, for which perceived trustworthiness is an important determinant. Knowing what information elements are used to form a first impression of trustworthiness, one can optimize the design of personal profiles so that they support trustworthiness assessments in virtual project teams. We reviewed various trust-requiring online environments to determine what elements were available through profile templates. A group of 226 students with experience in virtual project teams indicated the importance of the elements thus found for the formation of a first impression of trustworthiness. On the basis of the results obtained we formulated recommendations for the design of personal identity profiles in groupware environments.
Please use this url to cite or link to this publication:
author
organization
year
type
journalArticle (original)
publication status
in press
subject
keyword
trustworthiness, virtual teams, CSCL, collaboration
journal title
INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT
Int. J. Info. Technol. Proj. Manage.
volume
2
issue
4
ISSN
1938-0232
DOI
10.4018/IJITPM
language
English
UGent publication?
yes
classification
A2
id
1844732
handle
http://hdl.handle.net/1854/LU-1844732
date created
2011-06-29 00:05:50
date last changed
2013-04-18 13:01:51
@article{1844732,
  abstract     = {This explorative study identifies information elements that are commonly perceived as important to inform initial trustworthiness assessments of colleagues within virtual project teams. Collaboration in virtual project teams heavily relies on interpersonal trust, for which perceived trustworthiness is an important determinant. Knowing what information elements are used to form a first impression of trustworthiness, one can optimize the design of personal profiles so that they support trustworthiness assessments in virtual project teams. We reviewed various trust-requiring online environments to determine what elements were available through profile templates. A group of 226 students with experience in virtual project teams indicated the importance of the elements thus found for the formation of a first impression of trustworthiness. On the basis of the results obtained we formulated recommendations for the design of personal identity profiles in groupware environments.},
  author       = {Rusman, Ellen and van Bruggen, Jan and Sloep, Peter and Valcke, Martin},
  issn         = {1938-0232},
  journal      = {INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT},
  keyword      = {trustworthiness,virtual teams,CSCL,collaboration},
  language     = {eng},
  number       = {4},
  title        = {Profile elements that inform first impressions of trustworthiness in virtual project teams},
  url          = {http://dx.doi.org/10.4018/IJITPM},
  volume       = {2},
  year         = {2013},
}

Chicago
Rusman, Ellen, Jan van Bruggen, Peter Sloep, and Martin Valcke. 2013. “Profile Elements That Inform First Impressions of Trustworthiness in Virtual Project Teams.” International Journal of Information Technology Project Management 2 (4).
APA
Rusman, E., van Bruggen, J., Sloep, P., & Valcke, M. (2013). Profile elements that inform first impressions of trustworthiness in virtual project teams. INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 2(4).
Vancouver
1.
Rusman E, van Bruggen J, Sloep P, Valcke M. Profile elements that inform first impressions of trustworthiness in virtual project teams. INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT. 2013;2(4).
MLA
Rusman, Ellen, Jan van Bruggen, Peter Sloep, et al. “Profile Elements That Inform First Impressions of Trustworthiness in Virtual Project Teams.” INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT 2.4 (2013): n. pag. Print.