Measuring for knowledge: a data-driven research approach for e-government
- Author
- Pieter Verdegem (UGent) , Jeroen Stragier and Gino Verleye (UGent)
- Organization
- Abstract
- As ICT provide a lot of possibilities, high expectancies exist towards the electronic public service provision. All governments are increasingly establishing their e-strategies. However, e-Government still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of e-Government needs a profound knowledge base. E-Government policy has focused several years on bringing online public services and on benchmarking their availability and sophistication. Simultaneously, e-Government measurement and monitoring activities are often based on the so-called supply-side benchmarking. This is important knowledge, however, it is under criticism because it lacks a user-centric viewpoint of e-Government development. This article presents and discusses a bottom-up and data-driven approach about how research can help to manage (user-centric) e-Government strategies. Based on statistical testing (techniques of structural equation modeling, SEM) of large-scale sample data from the Belgian government, the authors have investigated which relations do exist between contextual variables and the availability and/or satisfaction of electronic public services. By doing this, this manuscript presents an illustration of a data-driven approach in e-Government monitoring and it explains how this can support and enrich the management and evaluation of e-Government policy.
- Keywords
- benchmarking, management, satisfaction, evaluation, structural equation modeling (SEM), e-Government, methodology
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-1216112
- MLA
- Verdegem, Pieter, et al. “Measuring for Knowledge: A Data-Driven Research Approach for e-Government.” Leading Issues in E-Government Research, edited by Les Worrall, Academic Publishing International Ltd, 2011, pp. 83–100.
- APA
- Verdegem, P., Stragier, J., & Verleye, G. (2011). Measuring for knowledge: a data-driven research approach for e-government. In L. Worrall (Ed.), Leading issues in e-Government research (pp. 83–100). UK: Academic Publishing International Ltd.
- Chicago author-date
- Verdegem, Pieter, Jeroen Stragier, and Gino Verleye. 2011. “Measuring for Knowledge: A Data-Driven Research Approach for e-Government.” In Leading Issues in E-Government Research, edited by Les Worrall, 83–100. UK: Academic Publishing International Ltd.
- Chicago author-date (all authors)
- Verdegem, Pieter, Jeroen Stragier, and Gino Verleye. 2011. “Measuring for Knowledge: A Data-Driven Research Approach for e-Government.” In Leading Issues in E-Government Research, ed by. Les Worrall, 83–100. UK: Academic Publishing International Ltd.
- Vancouver
- 1.Verdegem P, Stragier J, Verleye G. Measuring for knowledge: a data-driven research approach for e-government. In: Worrall L, editor. Leading issues in e-Government research. UK: Academic Publishing International Ltd; 2011. p. 83–100.
- IEEE
- [1]P. Verdegem, J. Stragier, and G. Verleye, “Measuring for knowledge: a data-driven research approach for e-government,” in Leading issues in e-Government research, L. Worrall, Ed. UK: Academic Publishing International Ltd, 2011, pp. 83–100.
@incollection{1216112, abstract = {{As ICT provide a lot of possibilities, high expectancies exist towards the electronic public service provision. All governments are increasingly establishing their e-strategies. However, e-Government still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of e-Government needs a profound knowledge base. E-Government policy has focused several years on bringing online public services and on benchmarking their availability and sophistication. Simultaneously, e-Government measurement and monitoring activities are often based on the so-called supply-side benchmarking. This is important knowledge, however, it is under criticism because it lacks a user-centric viewpoint of e-Government development. This article presents and discusses a bottom-up and data-driven approach about how research can help to manage (user-centric) e-Government strategies. Based on statistical testing (techniques of structural equation modeling, SEM) of large-scale sample data from the Belgian government, the authors have investigated which relations do exist between contextual variables and the availability and/or satisfaction of electronic public services. By doing this, this manuscript presents an illustration of a data-driven approach in e-Government monitoring and it explains how this can support and enrich the management and evaluation of e-Government policy.}}, author = {{Verdegem, Pieter and Stragier, Jeroen and Verleye, Gino}}, booktitle = {{Leading issues in e-Government research}}, editor = {{Worrall, Les}}, isbn = {{9781906638894}}, keywords = {{benchmarking,management,satisfaction,evaluation,structural equation modeling (SEM),e-Government,methodology}}, language = {{eng}}, pages = {{83--100}}, publisher = {{Academic Publishing International Ltd}}, title = {{Measuring for knowledge: a data-driven research approach for e-government}}, year = {{2011}}, }