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Manage the human sigma in the hospital

Paul Gemmel (UGent) and Katrien Verleye (UGent)
Author
Organization
Keywords
Hospital Management, Employee engagement

Citation

Please use this url to cite or link to this publication:

Chicago
Gemmel, Paul, and Katrien Verleye. 2009. “Manage the Human Sigma in the Hospital.” In Moving Forward with Service Quality, QUIS11, ed. Bernd Stauss, Stephen W Brown, Bo Edvardsson, and Robert Johnston, 140–149. Wolfsburg, Germany: Print Services, Volkswagen AG.
APA
Gemmel, P., & Verleye, K. (2009). Manage the human sigma in the hospital. In B. Stauss, S. W Brown, B. Edvardsson, & R. Johnston (Eds.), Moving forward with service quality, QUIS11 (pp. 140–149). Presented at the QUIS11 Moving Forward with Service Quality, Wolfsburg, Germany: Print Services, Volkswagen AG.
Vancouver
1.
Gemmel P, Verleye K. Manage the human sigma in the hospital. In: Stauss B, W Brown S, Edvardsson B, Johnston R, editors. Moving forward with service quality, QUIS11. Wolfsburg, Germany: Print Services, Volkswagen AG; 2009. p. 140–9.
MLA
Gemmel, Paul, and Katrien Verleye. “Manage the Human Sigma in the Hospital.” Moving Forward with Service Quality, QUIS11. Ed. Bernd Stauss et al. Wolfsburg, Germany: Print Services, Volkswagen AG, 2009. 140–149. Print.
@inproceedings{1177184,
  author       = {Gemmel, Paul and Verleye, Katrien},
  booktitle    = {Moving forward with service quality, QUIS11},
  editor       = {Stauss, Bernd and W Brown, Stephen and Edvardsson, Bo and Johnston, Robert},
  isbn         = {9783000273421},
  keywords     = {Hospital Management,Employee engagement},
  language     = {eng},
  location     = {Wolfsburg, Germany},
  pages        = {140--149},
  publisher    = {Print Services, Volkswagen AG},
  title        = {Manage the human sigma in the hospital},
  year         = {2009},
}