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Manage the human sigma in the hospital

Paul Gemmel UGent and Katrien Verleye UGent (2009) Moving forward with service quality, QUIS11. p.140-149
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
Hospital Management, Employee engagement
in
Moving forward with service quality, QUIS11
editor
Bernd Stauss, Stephen W Brown, Bo Edvardsson and Robert Johnston
pages
140 - 149
publisher
Print Services, Volkswagen AG
place of publication
Wolfsburg, Germany
conference name
QUIS11 Moving Forward with Service Quality
conference location
Wolfsburg, Germany
conference start
2009-06-11
conference end
2009-06-14
ISBN
9783000273421
language
English
UGent publication?
yes
classification
C1
id
1177184
handle
http://hdl.handle.net/1854/LU-1177184
date created
2011-02-28 18:51:12
date last changed
2011-03-02 14:55:09
@inproceedings{1177184,
  author       = {Gemmel, Paul and Verleye, Katrien},
  booktitle    = {Moving forward with service quality, QUIS11},
  editor       = {Stauss, Bernd and W Brown, Stephen and Edvardsson, Bo and Johnston, Robert},
  isbn         = {9783000273421},
  keyword      = {Hospital Management,Employee engagement},
  language     = {eng},
  location     = {Wolfsburg, Germany},
  pages        = {140--149},
  publisher    = {Print Services, Volkswagen AG},
  title        = {Manage the human sigma in the hospital},
  year         = {2009},
}

Chicago
Gemmel, Paul, and Katrien Verleye. 2009. “Manage the Human Sigma in the Hospital.” In Moving Forward with Service Quality, QUIS11, ed. Bernd Stauss, Stephen W Brown, Bo Edvardsson, and Robert Johnston, 140–149. Wolfsburg, Germany: Print Services, Volkswagen AG.
APA
Gemmel, P., & Verleye, K. (2009). Manage the human sigma in the hospital. In B. Stauss, S. W Brown, B. Edvardsson, & R. Johnston (Eds.), Moving forward with service quality, QUIS11 (pp. 140–149). Presented at the QUIS11 Moving Forward with Service Quality, Wolfsburg, Germany: Print Services, Volkswagen AG.
Vancouver
1.
Gemmel P, Verleye K. Manage the human sigma in the hospital. In: Stauss B, W Brown S, Edvardsson B, Johnston R, editors. Moving forward with service quality, QUIS11. Wolfsburg, Germany: Print Services, Volkswagen AG; 2009. p. 140–9.
MLA
Gemmel, Paul, and Katrien Verleye. “Manage the Human Sigma in the Hospital.” Moving Forward with Service Quality, QUIS11. Ed. Bernd Stauss et al. Wolfsburg, Germany: Print Services, Volkswagen AG, 2009. 140–149. Print.