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Excusez-moi, je n'ai pas compris: the impact of language differences on service encounter evaluations

Yves Van Vaerenbergh UGent and Jonas Holmqvist (2011) Proceedings of the Frontiers in Service Conference.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
Proceedings of the Frontiers in Service Conference
conference name
20th Annual Frontiers in Service Conference
conference location
Columbus, OH, USA
conference start
2011-06-30
conference end
2011-07-03
language
English
UGent publication?
yes
classification
C3
copyright statement
I have transferred the copyright for this publication to the publisher
id
1147219
handle
http://hdl.handle.net/1854/LU-1147219
date created
2011-02-11 12:14:25
date last changed
2011-06-07 13:26:41
@inproceedings{1147219,
  author       = {Van Vaerenbergh, Yves and Holmqvist, Jonas},
  booktitle    = {Proceedings of the Frontiers in Service Conference},
  language     = {eng},
  location     = {Columbus, OH, USA},
  title        = {Excusez-moi, je n'ai pas compris: the impact of language differences on service encounter evaluations},
  year         = {2011},
}

Chicago
Van Vaerenbergh, Yves, and Jonas Holmqvist. 2011. “Excusez-moi, Je N’ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations.” In Proceedings of the Frontiers in Service Conference.
APA
Van Vaerenbergh, Y., & Holmqvist, J. (2011). Excusez-moi, je n’ai pas compris: the impact of language differences on service encounter evaluations. Proceedings of the Frontiers in Service Conference. Presented at the 20th Annual Frontiers in Service Conference.
Vancouver
1.
Van Vaerenbergh Y, Holmqvist J. Excusez-moi, je n’ai pas compris: the impact of language differences on service encounter evaluations. Proceedings of the Frontiers in Service Conference. 2011.
MLA
Van Vaerenbergh, Yves, and Jonas Holmqvist. “Excusez-moi, Je N’ai Pas Compris: The Impact of Language Differences on Service Encounter Evaluations.” Proceedings of the Frontiers in Service Conference. 2011. Print.