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A conceptual model of service exchange in service-dominant logic

Geert Poels UGent (2010) LECTURE NOTES IN BUSINESS INFORMATION PROCESSING. 53. p.224-238
abstract
The service system is the basic abstraction of Service Science. This paper proposes the Resource-Service-System model as a conceptual model of service systems interacting in service exchanges, assuming a service-dominant logic economic worldview. The paper explains how the model was developed starting from the Resource-Event-Agent business model ontology, taking into account insights gained from studying Service Science literature and existing service ontologies. The paper also explains how different model views can contribute to study various aspects of service systems and exchanges.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
SYSTEMS, SCIENCE
in
LECTURE NOTES IN BUSINESS INFORMATION PROCESSING
Lect. notes bus. inf. process.
editor
JH Morin, J Ralyte and M Snene
volume
53
issue title
Exploring services science
pages
224 - 238
publisher
Springer
place of publication
Berlin, Germany
conference name
1st International Conference on Exploring Services Science
conference location
Geneva, Switzerland
conference start
2010-02-17
conference end
2010-02-19
Web of Science type
Proceedings Paper
Web of Science id
000282909400018
ISSN
1865-1348
ISBN
9783642143182
language
English
UGent publication?
yes
classification
P1
copyright statement
I have transferred the copyright for this publication to the publisher
id
1095767
handle
http://hdl.handle.net/1854/LU-1095767
date created
2011-01-07 14:29:12
date last changed
2015-06-17 09:20:53
@inproceedings{1095767,
  abstract     = {The service system is the basic abstraction of Service Science. This paper proposes the Resource-Service-System model as a conceptual model of service systems interacting in service exchanges, assuming a service-dominant logic economic worldview. The paper explains how the model was developed starting from the Resource-Event-Agent business model ontology, taking into account insights gained from studying Service Science literature and existing service ontologies. The paper also explains how different model views can contribute to study various aspects of service systems and exchanges.},
  author       = {Poels, Geert},
  booktitle    = {LECTURE NOTES IN BUSINESS INFORMATION PROCESSING},
  editor       = { Morin, JH and Ralyte, J and Snene, M },
  isbn         = {9783642143182},
  issn         = {1865-1348},
  keyword      = {SYSTEMS,SCIENCE},
  language     = {eng},
  location     = {Geneva, Switzerland},
  pages        = {224--238},
  publisher    = {Springer},
  title        = {A conceptual model of service exchange in service-dominant logic},
  volume       = {53},
  year         = {2010},
}

Chicago
Poels, Geert. 2010. “A Conceptual Model of Service Exchange in Service-dominant Logic.” In Lecture Notes in Business Information Processing, ed. JH Morin, J Ralyte, and M Snene, 53:224–238. Berlin, Germany: Springer.
APA
Poels, G. (2010). A conceptual model of service exchange in service-dominant logic. In J. Morin, J. Ralyte, & M. Snene (Eds.), LECTURE NOTES IN BUSINESS INFORMATION PROCESSING (Vol. 53, pp. 224–238). Presented at the 1st International Conference on Exploring Services Science, Berlin, Germany: Springer.
Vancouver
1.
Poels G. A conceptual model of service exchange in service-dominant logic. In: Morin J, Ralyte J, Snene M, editors. LECTURE NOTES IN BUSINESS INFORMATION PROCESSING. Berlin, Germany: Springer; 2010. p. 224–38.
MLA
Poels, Geert. “A Conceptual Model of Service Exchange in Service-dominant Logic.” Lecture Notes in Business Information Processing. Ed. JH Morin, J Ralyte, & M Snene. Vol. 53. Berlin, Germany: Springer, 2010. 224–238. Print.