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Introducing user typologies to optimise Living Lab-approaches for ICT-innovation

Dimitri Schuurman (UGent) , Katrien De Moor (UGent) and Lieven De Marez (UGent)
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Abstract
Our contemporary ICT-environment is characterized by an innovation spiral, resulting in a lot of innovations as well as failures. Attempts to cope with the inherent uncertainty and increasing complexity in the field of ICT-innovation have influenced the rise of new, user-driven and open innovation-approaches. We contend that the Living Lab-approach can be seen as a systemic, methodological instrument incorporating a number of crucial insights linked to advances in the innovation management and user research-literature, especially in the increased importance of the user. Currently however, the literature dealing with the ‘user’ as key stakeholder in the innovation process is still fragmented. Within this positioning paper, we will contend that taking into account different user roles, associated to the ICT-innovation in development, can optimize Living Lab-approaches.
Keywords
Lead Users, ICT-innovation, Living Labs, user roles, domestication

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Please use this url to cite or link to this publication:

Chicago
Schuurman, Dimitri, Katrien De Moor, and Lieven De Marez. 2010. “Introducing User Typologies to Optimise Living Lab-approaches for ICT-innovation.” In Living Labs Summer School, 1st, Papers.
APA
Schuurman, D., De Moor, K., & De Marez, L. (2010). Introducing user typologies to optimise Living Lab-approaches for ICT-innovation. Living Labs Summer School, 1st, Papers. Presented at the 1st Living Labs Summer School.
Vancouver
1.
Schuurman D, De Moor K, De Marez L. Introducing user typologies to optimise Living Lab-approaches for ICT-innovation. Living Labs Summer School, 1st, Papers. 2010.
MLA
Schuurman, Dimitri, Katrien De Moor, and Lieven De Marez. “Introducing User Typologies to Optimise Living Lab-approaches for ICT-innovation.” Living Labs Summer School, 1st, Papers. 2010. Print.
@inproceedings{1062411,
  abstract     = {Our contemporary ICT-environment is characterized by an innovation spiral, resulting in a lot of innovations as well as failures. Attempts to cope with the inherent uncertainty and increasing complexity in the field of ICT-innovation have influenced the rise of new, user-driven and open innovation-approaches. We contend that the Living Lab-approach can be seen as a systemic, methodological instrument incorporating a number of crucial insights linked to advances in the innovation management and user research-literature, especially in the increased importance of the user. Currently however, the literature dealing with the {\textquoteleft}user{\textquoteright} as key stakeholder in the innovation process is still fragmented. Within this positioning paper, we will contend that taking into account different user roles, associated to the ICT-innovation in development, can optimize Living Lab-approaches.},
  author       = {Schuurman, Dimitri and De Moor, Katrien and De Marez, Lieven},
  booktitle    = {Living Labs Summer School, 1st, Papers},
  keyword      = {Lead Users,ICT-innovation,Living Labs,user roles,domestication},
  language     = {eng},
  location     = {Paris, France},
  pages        = {4},
  title        = {Introducing user typologies to optimise Living Lab-approaches for ICT-innovation},
  year         = {2010},
}