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Stigma and client satisfaction in mental health services

Mieke Verhaeghe UGent, Piet Bracke UGent and Wendy Christiaens UGent (2010) JOURNAL OF APPLIED SOCIAL PSYCHOLOGY. 40(9). p.2295-2318
abstract
Numerous studies have revealed that stigmatization of persons with mental health problems has a large array of negative consequences. One outcome that has been largely neglected is client satisfaction. In this empirical study the link between three types of stigma experiences and client satisfaction is explored in a sample of clients (N = 741) of professional mental health services in Belgium. This relationship is compared with the link between stigma and general life satisfaction, and the role of the self-concept in these relationships is explored. The results reveal that the association depends on the dimension of stigma under study. The findings stress the importance of studying multiple dimensions of stigma experiences in addition to multiple outcomes.
Please use this url to cite or link to this publication:
author
organization
year
type
journalArticle (original)
publication status
published
subject
keyword
PERCEIVED STIGMA, CONSUMER SATISFACTION, QUALITY-OF-LIFE, HOSPITALIZATION, CONSEQUENCES, SELF-ESTEEM, ILLNESS, LABELING THEORY, QUANTITATIVE RESEARCH, PATIENT SATISFACTION
journal title
JOURNAL OF APPLIED SOCIAL PSYCHOLOGY
J. Appl. Soc. Psychol.
volume
40
issue
9
pages
2295 - 2318
Web of Science type
Article
Web of Science id
000281849100006
JCR category
PSYCHOLOGY, SOCIAL
JCR impact factor
0.721 (2010)
JCR rank
48/55 (2010)
JCR quartile
4 (2010)
ISSN
0021-9029
language
English
UGent publication?
yes
classification
A1
copyright statement
I have transferred the copyright for this publication to the publisher
id
1038325
handle
http://hdl.handle.net/1854/LU-1038325
date created
2010-09-07 17:30:42
date last changed
2015-06-17 09:12:22
@article{1038325,
  abstract     = {Numerous studies have revealed that stigmatization of persons with mental health problems has a large array of negative consequences. One outcome that has been largely neglected is client satisfaction. In this empirical study the link between three types of stigma experiences and client satisfaction is explored in a sample of clients (N = 741) of professional mental health services in Belgium. This relationship is compared with the link between stigma and general life satisfaction, and the role of the self-concept in these relationships is explored. The results reveal that the association depends on the dimension of stigma under study. The findings stress the importance of studying multiple dimensions of stigma experiences in addition to multiple outcomes.},
  author       = {Verhaeghe, Mieke and Bracke, Piet and Christiaens, Wendy},
  issn         = {0021-9029},
  journal      = {JOURNAL OF APPLIED SOCIAL PSYCHOLOGY},
  keyword      = {PERCEIVED STIGMA,CONSUMER SATISFACTION,QUALITY-OF-LIFE,HOSPITALIZATION,CONSEQUENCES,SELF-ESTEEM,ILLNESS,LABELING THEORY,QUANTITATIVE RESEARCH,PATIENT SATISFACTION},
  language     = {eng},
  number       = {9},
  pages        = {2295--2318},
  title        = {Stigma and client satisfaction in mental health services},
  volume       = {40},
  year         = {2010},
}

Chicago
Verhaeghe, Mieke, Piet Bracke, and Wendy Christiaens. 2010. “Stigma and Client Satisfaction in Mental Health Services.” Journal of Applied Social Psychology 40 (9): 2295–2318.
APA
Verhaeghe, Mieke, Bracke, P., & Christiaens, W. (2010). Stigma and client satisfaction in mental health services. JOURNAL OF APPLIED SOCIAL PSYCHOLOGY, 40(9), 2295–2318.
Vancouver
1.
Verhaeghe M, Bracke P, Christiaens W. Stigma and client satisfaction in mental health services. JOURNAL OF APPLIED SOCIAL PSYCHOLOGY. 2010;40(9):2295–318.
MLA
Verhaeghe, Mieke, Piet Bracke, and Wendy Christiaens. “Stigma and Client Satisfaction in Mental Health Services.” JOURNAL OF APPLIED SOCIAL PSYCHOLOGY 40.9 (2010): 2295–2318. Print.