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Stigma and client satisfaction in mental health services

Mieke Verhaeghe (UGent) , Piet Bracke (UGent) and Wendy Christiaens (UGent)
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Abstract
Numerous studies have revealed that stigmatization of persons with mental health problems has a large array of negative consequences. One outcome that has been largely neglected is client satisfaction. In this empirical study the link between three types of stigma experiences and client satisfaction is explored in a sample of clients (N = 741) of professional mental health services in Belgium. This relationship is compared with the link between stigma and general life satisfaction, and the role of the self-concept in these relationships is explored. The results reveal that the association depends on the dimension of stigma under study. The findings stress the importance of studying multiple dimensions of stigma experiences in addition to multiple outcomes.
Keywords
PERCEIVED STIGMA, CONSUMER SATISFACTION, QUALITY-OF-LIFE, HOSPITALIZATION, CONSEQUENCES, SELF-ESTEEM, ILLNESS, LABELING THEORY, QUANTITATIVE RESEARCH, PATIENT SATISFACTION

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Citation

Please use this url to cite or link to this publication:

MLA
Verhaeghe, Mieke, Piet Bracke, and Wendy Christiaens. “Stigma and Client Satisfaction in Mental Health Services.” JOURNAL OF APPLIED SOCIAL PSYCHOLOGY 40.9 (2010): 2295–2318. Print.
APA
Verhaeghe, Mieke, Bracke, P., & Christiaens, W. (2010). Stigma and client satisfaction in mental health services. JOURNAL OF APPLIED SOCIAL PSYCHOLOGY, 40(9), 2295–2318.
Chicago author-date
Verhaeghe, Mieke, Piet Bracke, and Wendy Christiaens. 2010. “Stigma and Client Satisfaction in Mental Health Services.” Journal of Applied Social Psychology 40 (9): 2295–2318.
Chicago author-date (all authors)
Verhaeghe, Mieke, Piet Bracke, and Wendy Christiaens. 2010. “Stigma and Client Satisfaction in Mental Health Services.” Journal of Applied Social Psychology 40 (9): 2295–2318.
Vancouver
1.
Verhaeghe M, Bracke P, Christiaens W. Stigma and client satisfaction in mental health services. JOURNAL OF APPLIED SOCIAL PSYCHOLOGY. 2010;40(9):2295–318.
IEEE
[1]
M. Verhaeghe, P. Bracke, and W. Christiaens, “Stigma and client satisfaction in mental health services,” JOURNAL OF APPLIED SOCIAL PSYCHOLOGY, vol. 40, no. 9, pp. 2295–2318, 2010.
@article{1038325,
  abstract     = {Numerous studies have revealed that stigmatization of persons with mental health problems has a large array of negative consequences. One outcome that has been largely neglected is client satisfaction. In this empirical study the link between three types of stigma experiences and client satisfaction is explored in a sample of clients (N = 741) of professional mental health services in Belgium. This relationship is compared with the link between stigma and general life satisfaction, and the role of the self-concept in these relationships is explored. The results reveal that the association depends on the dimension of stigma under study. The findings stress the importance of studying multiple dimensions of stigma experiences in addition to multiple outcomes.},
  author       = {Verhaeghe, Mieke and Bracke, Piet and Christiaens, Wendy},
  issn         = {0021-9029},
  journal      = {JOURNAL OF APPLIED SOCIAL PSYCHOLOGY},
  keywords     = {PERCEIVED STIGMA,CONSUMER SATISFACTION,QUALITY-OF-LIFE,HOSPITALIZATION,CONSEQUENCES,SELF-ESTEEM,ILLNESS,LABELING THEORY,QUANTITATIVE RESEARCH,PATIENT SATISFACTION},
  language     = {eng},
  number       = {9},
  pages        = {2295--2318},
  title        = {Stigma and client satisfaction in mental health services},
  volume       = {40},
  year         = {2010},
}

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