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Monitoring e-government development: Lessons learned from a statistical modeling approach

Pieter Verdegem (UGent) , Jeroen Stragier (UGent) and Gino Verleye (UGent)
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Abstract
E-government still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of it needs a profound knowledge base. E-government policy has traditionally focused on bringing online public services and on benchmarking their availability and sophistication. In addition, measurement activities are often based on the so-called supply-side benchmarking. This is important knowledge, however, it is currently under criticism. In this paper a data-driven approach is presented how research could help to manage (user-centric) e-government strategies. This paper presents an illustration of a data-driven approach (SEM) and explains how this can support and enrich the management and evaluation of e-government policy.
Keywords
benchmarking, structural equation modeling (SEM), E-government, measurement, policy

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Chicago
Verdegem, Pieter, Jeroen Stragier, and Gino Verleye. 2010. “Monitoring E-government Development: Lessons Learned from a Statistical Modeling Approach.” In Electronic Government and Electronic Participation. Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and ePart 2010, ed. Jean-Loup Chappelet, Olivier Glassey, Marijn Janssen, Ann Macintosh, Jochen Scholl, Efthimios Tambouris, and Maria A. Wimmer, 106–113. Linz, Austria: Trauner Verlag.
APA
Verdegem, P., Stragier, J., & Verleye, G. (2010). Monitoring e-government development: Lessons learned from a statistical modeling approach. In J.-L. Chappelet, O. Glassey, M. Janssen, A. Macintosh, J. Scholl, E. Tambouris, & M. A. Wimmer (Eds.), Electronic Government and Electronic Participation. Joint proceedings of ongoing research and projects of IFIP EGOV and ePart 2010 (pp. 106–113). Presented at the IFIP EGOV 2010, Linz, Austria: Trauner Verlag.
Vancouver
1.
Verdegem P, Stragier J, Verleye G. Monitoring e-government development: Lessons learned from a statistical modeling approach. In: Chappelet J-L, Glassey O, Janssen M, Macintosh A, Scholl J, Tambouris E, et al., editors. Electronic Government and Electronic Participation. Joint proceedings of ongoing research and projects of IFIP EGOV and ePart 2010. Linz, Austria: Trauner Verlag; 2010. p. 106–13.
MLA
Verdegem, Pieter, Jeroen Stragier, and Gino Verleye. “Monitoring E-government Development: Lessons Learned from a Statistical Modeling Approach.” Electronic Government and Electronic Participation. Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and ePart 2010. Ed. Jean-Loup Chappelet et al. Linz, Austria: Trauner Verlag, 2010. 106–113. Print.
@inproceedings{1037804,
  abstract     = {E-government still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of it needs a profound knowledge base. E-government policy has traditionally focused on bringing online public services and on benchmarking their availability and sophistication. In addition, measurement activities are often based on the so-called supply-side benchmarking. This is important knowledge, however, it is currently under criticism. In this paper a data-driven approach is presented how research could help to manage (user-centric) e-government strategies. This paper presents an illustration of a data-driven approach (SEM) and explains how this can support and enrich the management and evaluation of e-government policy.},
  author       = {Verdegem, Pieter and Stragier, Jeroen and Verleye, Gino},
  booktitle    = {Electronic Government and Electronic Participation. Joint proceedings of ongoing research and projects of IFIP EGOV and ePart 2010},
  editor       = {Chappelet, Jean-Loup and Glassey, Olivier and Janssen, Marijn and Macintosh, Ann and Scholl, Jochen and Tambouris, Efthimios and Wimmer, Maria A.},
  isbn         = {978-3-85499-766-5},
  keyword      = {benchmarking,structural equation modeling (SEM),E-government,measurement,policy},
  language     = {eng},
  location     = {Lausanne, Switserland},
  pages        = {106--113},
  publisher    = {Trauner Verlag},
  title        = {Monitoring e-government development: Lessons learned from a statistical modeling approach},
  year         = {2010},
}