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Customer experience : the touchpoint‒contexts‒qualities nomenclature

Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson
(2025) Handbook of Service Experience. p.15-27
Author
Organization
Keywords
Customer Experience, TCQ, Customer Experience Management, Touchpoint, Context, Quality

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Citation

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MLA
De Keyser, Arne, et al. “Customer Experience : The Touchpoint‒contexts‒qualities Nomenclature.” Handbook of Service Experience, edited by Per Kristensson et al., Edward Elgar Publishing, 2025, pp. 15–27, doi:10.4337/9781035300198.00008.
APA
De Keyser, A., Verleye, K., Lemon, K. N., Orsingher, C., Zion, A., & Johnson, A. (2025). Customer experience : the touchpoint‒contexts‒qualities nomenclature. In P. Kristensson, L. Witell, & M. Zaki (Eds.), Handbook of Service Experience (pp. 15–27). https://doi.org/10.4337/9781035300198.00008
Chicago author-date
De Keyser, Arne, Katrien Verleye, Katherine N. Lemon, Chiara Orsingher, Aric Zion, and Amanda Johnson. 2025. “Customer Experience : The Touchpoint‒contexts‒qualities Nomenclature.” In Handbook of Service Experience, edited by Per Kristensson, Lars Witell, and Mohamed Zaki, 15–27. Edward Elgar Publishing. https://doi.org/10.4337/9781035300198.00008.
Chicago author-date (all authors)
De Keyser, Arne, Katrien Verleye, Katherine N. Lemon, Chiara Orsingher, Aric Zion, and Amanda Johnson. 2025. “Customer Experience : The Touchpoint‒contexts‒qualities Nomenclature.” In Handbook of Service Experience, ed by. Per Kristensson, Lars Witell, and Mohamed Zaki, 15–27. Edward Elgar Publishing. doi:10.4337/9781035300198.00008.
Vancouver
1.
De Keyser A, Verleye K, Lemon KN, Orsingher C, Zion A, Johnson A. Customer experience : the touchpoint‒contexts‒qualities nomenclature. In: Kristensson P, Witell L, Zaki M, editors. Handbook of Service Experience. Edward Elgar Publishing; 2025. p. 15–27.
IEEE
[1]
A. De Keyser, K. Verleye, K. N. Lemon, C. Orsingher, A. Zion, and A. Johnson, “Customer experience : the touchpoint‒contexts‒qualities nomenclature,” in Handbook of Service Experience, P. Kristensson, L. Witell, and M. Zaki, Eds. Edward Elgar Publishing, 2025, pp. 15–27.
@incollection{01JR8442Z1CSSB4TGZ66P8M8Z1,
  author       = {{De Keyser, Arne and Verleye, Katrien and Lemon, Katherine N. and Orsingher, Chiara and Zion, Aric and Johnson, Amanda}},
  booktitle    = {{Handbook of Service Experience}},
  editor       = {{Kristensson, Per and Witell, Lars and Zaki, Mohamed}},
  isbn         = {{9781035300181}},
  keywords     = {{Customer Experience,TCQ,Customer Experience Management,Touchpoint,Context,Quality}},
  language     = {{eng}},
  pages        = {{15--27}},
  publisher    = {{Edward Elgar Publishing}},
  title        = {{Customer experience : the touchpoint‒contexts‒qualities nomenclature}},
  url          = {{http://doi.org/10.4337/9781035300198.00008}},
  year         = {{2025}},
}
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