Customer experience : the touchpoint‒contexts‒qualities nomenclature
- Author
- Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson
- Organization
- Keywords
- Customer Experience, TCQ, Customer Experience Management, Touchpoint, Context, Quality
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AAM - TCQ Chapter submission v2.docx
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-01JR8442Z1CSSB4TGZ66P8M8Z1
- MLA
- De Keyser, Arne, et al. “Customer Experience : The Touchpoint‒contexts‒qualities Nomenclature.” Handbook of Service Experience, edited by Per Kristensson et al., Edward Elgar, 2025, pp. 15–27, doi:10.4337/9781035300198.00008.
- APA
- De Keyser, A., Verleye, K., Lemon, K. N., Orsingher, C., Zion, A., & Johnson, A. (2025). Customer experience : the touchpoint‒contexts‒qualities nomenclature. In P. Kristensson, L. Witell, & M. Zaki (Eds.), Handbook of Service Experience (pp. 15–27). https://doi.org/10.4337/9781035300198.00008
- Chicago author-date
- De Keyser, Arne, Katrien Verleye, Katherine N. Lemon, Chiara Orsingher, Aric Zion, and Amanda Johnson. 2025. “Customer Experience : The Touchpoint‒contexts‒qualities Nomenclature.” In Handbook of Service Experience, edited by Per Kristensson, Lars Witell, and Mohamed Zaki, 15–27. Edward Elgar. https://doi.org/10.4337/9781035300198.00008.
- Chicago author-date (all authors)
- De Keyser, Arne, Katrien Verleye, Katherine N. Lemon, Chiara Orsingher, Aric Zion, and Amanda Johnson. 2025. “Customer Experience : The Touchpoint‒contexts‒qualities Nomenclature.” In Handbook of Service Experience, ed by. Per Kristensson, Lars Witell, and Mohamed Zaki, 15–27. Edward Elgar. doi:10.4337/9781035300198.00008.
- Vancouver
- 1.De Keyser A, Verleye K, Lemon KN, Orsingher C, Zion A, Johnson A. Customer experience : the touchpoint‒contexts‒qualities nomenclature. In: Kristensson P, Witell L, Zaki M, editors. Handbook of Service Experience. Edward Elgar; 2025. p. 15–27.
- IEEE
- [1]A. De Keyser, K. Verleye, K. N. Lemon, C. Orsingher, A. Zion, and A. Johnson, “Customer experience : the touchpoint‒contexts‒qualities nomenclature,” in Handbook of Service Experience, P. Kristensson, L. Witell, and M. Zaki, Eds. Edward Elgar, 2025, pp. 15–27.
@incollection{01JR8442Z1CSSB4TGZ66P8M8Z1,
author = {{De Keyser, Arne and Verleye, Katrien and Lemon, Katherine N. and Orsingher, Chiara and Zion, Aric and Johnson, Amanda}},
booktitle = {{Handbook of Service Experience}},
editor = {{Kristensson, Per and Witell, Lars and Zaki, Mohamed}},
isbn = {{9781035300181}},
keywords = {{Customer Experience,TCQ,Customer Experience Management,Touchpoint,Context,Quality}},
language = {{eng}},
pages = {{15--27}},
publisher = {{Edward Elgar}},
title = {{Customer experience : the touchpoint‒contexts‒qualities nomenclature}},
url = {{http://doi.org/10.4337/9781035300198.00008}},
year = {{2025}},
}
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