How sustainability assurance work gets done : assurors’ sensemaking, socialization and interactions with clients
- Author
- Lies Bouten and Sophie Hoozée (UGent)
- Organization
- Abstract
- PurposeThis study examines how assurors make sense of sustainability assurance (SA) work and how interactions with assurance team members and clients shape assurors' sensemaking and their actual SA work.Design/methodology/approachTo obtain detailed accounts of how SA work occurs on the ground, this study explores three SA engagements by interviewing the main actors involved, both at the client firms and at their Big Four assurance providers.FindingsIndividual assurors' (i.e. partners and other team members) sensemaking of SA work results in the crafting of their logics of action (LoAs), that is, their meanings about the objectives of SA work and how to conduct it. Without organizational socialization, team members may not arrive at shared meanings and deviate from the team-wide assurance approach. To fulfill their objectives for SA work, assurors may engage in socialization with clients or assume a temporary role. Yet, the role negotiations taking place in the shadows of the scope negotiations determine their default role during the engagement.Practical implicationsTwo options are available to help SA statement users gauge the relevance of SA work: either displaying the SA work performed or making it more uniform.Originality/valueThis study theoretically grounds how assurors make sense of SA work and documents how (the lack of) professional socialization, organizational socialization and socialization of frequent interaction partners at the client shape actual SA work. Thereby, it unravels the SA work concealed behind SA statements.
- Keywords
- Assurance work, Sensemaking, Socialization, Sustainability assurance, INSTITUTIONAL COMPLEXITY, CONTEXT, SERVICE, LOGICS
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-01JGY7N6JFCYFTVT88NY1J7Y1H
- MLA
- Bouten, Lies, and Sophie Hoozée. “How Sustainability Assurance Work Gets Done : Assurors’ Sensemaking, Socialization and Interactions with Clients.” ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL, vol. 38, no. 1, 2025, pp. 143–73, doi:10.1108/aaaj-08-2022-5973.
- APA
- Bouten, L., & Hoozée, S. (2025). How sustainability assurance work gets done : assurors’ sensemaking, socialization and interactions with clients. ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL, 38(1), 143–173. https://doi.org/10.1108/aaaj-08-2022-5973
- Chicago author-date
- Bouten, Lies, and Sophie Hoozée. 2025. “How Sustainability Assurance Work Gets Done : Assurors’ Sensemaking, Socialization and Interactions with Clients.” ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL 38 (1): 143–73. https://doi.org/10.1108/aaaj-08-2022-5973.
- Chicago author-date (all authors)
- Bouten, Lies, and Sophie Hoozée. 2025. “How Sustainability Assurance Work Gets Done : Assurors’ Sensemaking, Socialization and Interactions with Clients.” ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL 38 (1): 143–173. doi:10.1108/aaaj-08-2022-5973.
- Vancouver
- 1.Bouten L, Hoozée S. How sustainability assurance work gets done : assurors’ sensemaking, socialization and interactions with clients. ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL. 2025;38(1):143–73.
- IEEE
- [1]L. Bouten and S. Hoozée, “How sustainability assurance work gets done : assurors’ sensemaking, socialization and interactions with clients,” ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL, vol. 38, no. 1, pp. 143–173, 2025.
@article{01JGY7N6JFCYFTVT88NY1J7Y1H,
abstract = {{PurposeThis study examines how assurors make sense of sustainability assurance (SA) work and how interactions with assurance team members and clients shape assurors' sensemaking and their actual SA work.Design/methodology/approachTo obtain detailed accounts of how SA work occurs on the ground, this study explores three SA engagements by interviewing the main actors involved, both at the client firms and at their Big Four assurance providers.FindingsIndividual assurors' (i.e. partners and other team members) sensemaking of SA work results in the crafting of their logics of action (LoAs), that is, their meanings about the objectives of SA work and how to conduct it. Without organizational socialization, team members may not arrive at shared meanings and deviate from the team-wide assurance approach. To fulfill their objectives for SA work, assurors may engage in socialization with clients or assume a temporary role. Yet, the role negotiations taking place in the shadows of the scope negotiations determine their default role during the engagement.Practical implicationsTwo options are available to help SA statement users gauge the relevance of SA work: either displaying the SA work performed or making it more uniform.Originality/valueThis study theoretically grounds how assurors make sense of SA work and documents how (the lack of) professional socialization, organizational socialization and socialization of frequent interaction partners at the client shape actual SA work. Thereby, it unravels the SA work concealed behind SA statements.}},
author = {{Bouten, Lies and Hoozée, Sophie}},
issn = {{0951-3574}},
journal = {{ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL}},
keywords = {{Assurance work,Sensemaking,Socialization,Sustainability assurance,INSTITUTIONAL COMPLEXITY,CONTEXT,SERVICE,LOGICS}},
language = {{eng}},
number = {{1}},
pages = {{143--173}},
title = {{How sustainability assurance work gets done : assurors’ sensemaking, socialization and interactions with clients}},
url = {{http://doi.org/10.1108/aaaj-08-2022-5973}},
volume = {{38}},
year = {{2025}},
}
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