Academic Bibliography

 Search 200 years of publications by Ghent University researchers.
Advanced search
1 file | 2.65 MB
Add to list
  1. Search results
  2. Developing a framework for innovating...

Developing a framework for innovating less-structured business processes : a Delphi study

Joklan Imelda Camelia Goni (UGent) and Amy Van Looy (UGent)
(2024) INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT. 22(2). p.385-413
Author
Organization
Abstract
In dynamic business environments, many organizations need to acquire a process innovation capability (PIC) that caters to less-structured business processes (LSBP) in order to remain relevant in the market. However, such organizations are still in need of appropriate frameworks that enable them to identify and evaluate their PIC in LSBP. To fill this gap, we have followed the Delphi method with three rounds of semi-structured interviews, including twelve practitioners and fifteen scholars across five continents. The findings reveal five major differences and barriers for PIC in LSBP, as compared to innovating structured business processes. In addition, we refine and empirically validate an innovation capability framework covering six main capabilities and 18 sub-areas, configured into three major pillars: (1) a people-process-technology pillar, (2) an organizational pillar, and (3) an ecosystem pillar. Besides being one of the first studies to offer a conceptual framework for PIC in LSBP, we provide practical brainstorming with reflective questions per capability, for practitioners to reflect on their organization’s current PIC in LSBP.
Keywords
Framework development, Delphi, Less-structured business processes, Process innovation

Downloads

  • Download
    (...).pdf
    • full text (Published version)
    • |
    • UGent only
    • |
    • PDF
    • |
    • 2.65 MB

Citation

Please use this url to cite or link to this publication:

MLA
Goni, Joklan Imelda Camelia, and Amy Van Looy. “Developing a Framework for Innovating Less-Structured Business Processes : A Delphi Study.” INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, vol. 22, no. 2, 2024, pp. 385–413, doi:10.1007/s10257-024-00680-4.
APA
Goni, J. I. C., & Van Looy, A. (2024). Developing a framework for innovating less-structured business processes : a Delphi study. INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, 22(2), 385–413. https://doi.org/10.1007/s10257-024-00680-4
Chicago author-date
Goni, Joklan Imelda Camelia, and Amy Van Looy. 2024. “Developing a Framework for Innovating Less-Structured Business Processes : A Delphi Study.” INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT 22 (2): 385–413. https://doi.org/10.1007/s10257-024-00680-4.
Chicago author-date (all authors)
Goni, Joklan Imelda Camelia, and Amy Van Looy. 2024. “Developing a Framework for Innovating Less-Structured Business Processes : A Delphi Study.” INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT 22 (2): 385–413. doi:10.1007/s10257-024-00680-4.
Vancouver
1.
Goni JIC, Van Looy A. Developing a framework for innovating less-structured business processes : a Delphi study. INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT. 2024;22(2):385–413.
IEEE
[1]
J. I. C. Goni and A. Van Looy, “Developing a framework for innovating less-structured business processes : a Delphi study,” INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, vol. 22, no. 2, pp. 385–413, 2024.
@article{01JE411MQY5MHBY7KR782YEPQ7,
  abstract     = {{In dynamic business environments, many organizations need to acquire a process innovation capability (PIC) that caters to less-structured business processes (LSBP) in order to remain relevant in the market. However, such organizations are still in need of appropriate frameworks that enable them to identify and evaluate their PIC in LSBP. To fill this gap, we have followed the Delphi method with three rounds of semi-structured interviews, including twelve practitioners and fifteen scholars across five continents. The findings reveal five major differences and barriers for PIC in LSBP, as compared to innovating structured business processes. In addition, we refine and empirically validate an innovation capability framework covering six main capabilities and 18 sub-areas, configured into three major pillars: (1) a people-process-technology pillar, (2) an organizational pillar, and (3) an ecosystem pillar. Besides being one of the first studies to offer a conceptual framework for PIC in LSBP, we provide practical brainstorming with reflective questions per capability, for practitioners to reflect on their organization’s current PIC in LSBP.}},
  author       = {{Goni, Joklan Imelda Camelia and Van Looy, Amy}},
  issn         = {{1617-9846}},
  journal      = {{INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT}},
  keywords     = {{Framework development,Delphi,Less-structured business processes,Process innovation}},
  language     = {{eng}},
  number       = {{2}},
  pages        = {{385--413}},
  title        = {{Developing a framework for innovating less-structured business processes : a Delphi study}},
  url          = {{http://doi.org/10.1007/s10257-024-00680-4}},
  volume       = {{22}},
  year         = {{2024}},
}
Altmetric
View in Altmetric
Web of Science
Times cited: