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'Ask no questions and hear no lies' : the relationship between supervisor feedback-seeking and subordinates’ use of upward ingratiation tactics

Shana Mertens (UGent) , Triana Fitriastuti (UGent) , Marthe Rys (UGent) and Eveline Schollaert (UGent)
(2024) CURRENT PSYCHOLOGY. 43(46). p.35217-35233
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Abstract
In this study, we hypothesize that supervisors' downward feedback-seeking behavior (FSB) would be positively related to subordinates' engagement in upward ingratiation, suggesting that subordinates may use it as an opportunity to flatter their supervisor, rather than providing sincere upward feedback. This is problematic, as overly used ingratiation can present a risk to organizations. We furthermore posit that not all subordinates respond to their supervisors' FSB equally, and that this reaction varies depending on their feedback orientation. Hypotheses were tested using a multilevel design in which we questioned 259 subordinates from 52 teams. Our results partly support our hypotheses: supervisors' FSB correlated with subordinates' upward ingratiation. However, subordinates' feedback orientation did not moderate this relationship. More research is needed on the dynamics of ingratiation as a potential consequence of feedback-seeking and its mitigating mechanisms. These findings contribute to the literature on feedback-seeking in organizations and the use of impression management tactics.
Keywords
Ingratiation, Impression management, Supervisor feedback-seeking behavior, Feedback orientation, LEADER-MEMBER EXCHANGE, CULTURAL IMPRESSION MANAGEMENT, MULTISOURCE FEEDBACK, POWER DISTANCE, SELF-REGULATION, ORGANIZATIONS, ORIENTATION, BEHAVIOR, MOTIVES, CONSEQUENCES

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Citation

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MLA
Mertens, Shana, et al. “‘Ask No Questions and Hear No Lies’ : The Relationship between Supervisor Feedback-Seeking and Subordinates’ Use of Upward Ingratiation Tactics.” CURRENT PSYCHOLOGY, vol. 43, no. 46, 2024, pp. 35217–33, doi:10.1007/s12144-024-07012-2.
APA
Mertens, S., Fitriastuti, T., Rys, M., & Schollaert, E. (2024). “Ask no questions and hear no lies’ : the relationship between supervisor feedback-seeking and subordinates” use of upward ingratiation tactics. CURRENT PSYCHOLOGY, 43(46), 35217–35233. https://doi.org/10.1007/s12144-024-07012-2
Chicago author-date
Mertens, Shana, Triana Fitriastuti, Marthe Rys, and Eveline Schollaert. 2024. “‘Ask No Questions and Hear No Lies’ : The Relationship between Supervisor Feedback-Seeking and Subordinates’ Use of Upward Ingratiation Tactics.” CURRENT PSYCHOLOGY 43 (46): 35217–33. https://doi.org/10.1007/s12144-024-07012-2.
Chicago author-date (all authors)
Mertens, Shana, Triana Fitriastuti, Marthe Rys, and Eveline Schollaert. 2024. “‘Ask No Questions and Hear No Lies’ : The Relationship between Supervisor Feedback-Seeking and Subordinates’ Use of Upward Ingratiation Tactics.” CURRENT PSYCHOLOGY 43 (46): 35217–35233. doi:10.1007/s12144-024-07012-2.
Vancouver
1.
Mertens S, Fitriastuti T, Rys M, Schollaert E. “Ask no questions and hear no lies’ : the relationship between supervisor feedback-seeking and subordinates” use of upward ingratiation tactics. CURRENT PSYCHOLOGY. 2024;43(46):35217–33.
IEEE
[1]
S. Mertens, T. Fitriastuti, M. Rys, and E. Schollaert, “‘Ask no questions and hear no lies’ : the relationship between supervisor feedback-seeking and subordinates’ use of upward ingratiation tactics,” CURRENT PSYCHOLOGY, vol. 43, no. 46, pp. 35217–35233, 2024.
@article{01JDH7MHFNV5G661JGHXY0PRWF,
  abstract     = {{In this study, we hypothesize that supervisors' downward feedback-seeking behavior (FSB) would be positively related to subordinates' engagement in upward ingratiation, suggesting that subordinates may use it as an opportunity to flatter their supervisor, rather than providing sincere upward feedback. This is problematic, as overly used ingratiation can present a risk to organizations. We furthermore posit that not all subordinates respond to their supervisors' FSB equally, and that this reaction varies depending on their feedback orientation. Hypotheses were tested using a multilevel design in which we questioned 259 subordinates from 52 teams. Our results partly support our hypotheses: supervisors' FSB correlated with subordinates' upward ingratiation. However, subordinates' feedback orientation did not moderate this relationship. More research is needed on the dynamics of ingratiation as a potential consequence of feedback-seeking and its mitigating mechanisms. These findings contribute to the literature on feedback-seeking in organizations and the use of impression management tactics.}},
  author       = {{Mertens, Shana and Fitriastuti, Triana and Rys, Marthe and Schollaert, Eveline}},
  issn         = {{1046-1310}},
  journal      = {{CURRENT PSYCHOLOGY}},
  keywords     = {{Ingratiation,Impression management,Supervisor feedback-seeking behavior,Feedback orientation,LEADER-MEMBER EXCHANGE,CULTURAL IMPRESSION MANAGEMENT,MULTISOURCE FEEDBACK,POWER DISTANCE,SELF-REGULATION,ORGANIZATIONS,ORIENTATION,BEHAVIOR,MOTIVES,CONSEQUENCES}},
  language     = {{eng}},
  number       = {{46}},
  pages        = {{35217--35233}},
  title        = {{'Ask no questions and hear no lies' : the relationship between supervisor feedback-seeking and subordinates’ use of upward ingratiation tactics}},
  url          = {{http://doi.org/10.1007/s12144-024-07012-2}},
  volume       = {{43}},
  year         = {{2024}},
}
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