Process and content in performance management : how consistency and supervisor developmental feedback decrease emotional exhaustion via high-quality LMX
- Author
- Isabeau Van Strydonck (UGent) , Adelien Decramer (UGent) , Riccardo Peccei (UGent) and Mieke Audenaert (UGent)
- Organization
- Project
- Abstract
- Performance Management (PM) is often criticized for undermining employee emotional exhaustion. To avoid such unintended consequences, this study investigates how PM can be of benefit to employee emotional exhaustion by integrating both process and content aspects of PM. Results show that a consistent PM process, in which the same performance expectations are maintained across the different practices of performance planning, monitoring and evaluation, is negatively related to employees’ emotional exhaustion, indirectly via the development of high-quality Leader-Member Exchange (LMX) relationships. Second, we found that, in terms of the content, supervisor developmental feedback acts as a moderator, determining the need to implement PM as a consistent process. A consistent PM process was especially important when the feedback provided throughout the PM process involved a lesser developmental content. When employees already received a large amount of developmental feedback, the degree to which the PM process was characterized by consistency made no difference to outcomes.
- Keywords
- performance management consistency, developmental feedback, LMX-quality, emotional exhaustion, HRM process and content, performance management implementation, performance management
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-01HKD61HEWYH9J2R69BR13CBQ5
- MLA
- Van Strydonck, Isabeau, et al. “Process and Content in Performance Management : How Consistency and Supervisor Developmental Feedback Decrease Emotional Exhaustion via High-Quality LMX.” REVIEW OF PUBLIC PERSONNEL ADMINISTRATION, 2025, doi:10.1177/0734371X231220938.
- APA
- Van Strydonck, I., Decramer, A., Peccei, R., & Audenaert, M. (2025). Process and content in performance management : how consistency and supervisor developmental feedback decrease emotional exhaustion via high-quality LMX. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. https://doi.org/10.1177/0734371X231220938
- Chicago author-date
- Van Strydonck, Isabeau, Adelien Decramer, Riccardo Peccei, and Mieke Audenaert. 2025. “Process and Content in Performance Management : How Consistency and Supervisor Developmental Feedback Decrease Emotional Exhaustion via High-Quality LMX.” REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. https://doi.org/10.1177/0734371X231220938.
- Chicago author-date (all authors)
- Van Strydonck, Isabeau, Adelien Decramer, Riccardo Peccei, and Mieke Audenaert. 2025. “Process and Content in Performance Management : How Consistency and Supervisor Developmental Feedback Decrease Emotional Exhaustion via High-Quality LMX.” REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. doi:10.1177/0734371X231220938.
- Vancouver
- 1.Van Strydonck I, Decramer A, Peccei R, Audenaert M. Process and content in performance management : how consistency and supervisor developmental feedback decrease emotional exhaustion via high-quality LMX. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION. 2025;
- IEEE
- [1]I. Van Strydonck, A. Decramer, R. Peccei, and M. Audenaert, “Process and content in performance management : how consistency and supervisor developmental feedback decrease emotional exhaustion via high-quality LMX,” REVIEW OF PUBLIC PERSONNEL ADMINISTRATION, 2025.
@article{01HKD61HEWYH9J2R69BR13CBQ5,
abstract = {{Performance Management (PM) is often criticized for undermining employee emotional exhaustion. To avoid such unintended consequences, this study investigates how PM can be of benefit to employee emotional exhaustion by integrating both process and content aspects of PM. Results show that a consistent PM process, in which the same performance expectations are maintained across the different practices of performance planning, monitoring and evaluation, is negatively related to employees’ emotional exhaustion, indirectly via the development of high-quality Leader-Member Exchange (LMX) relationships. Second, we found that, in terms of the content, supervisor developmental feedback acts as a moderator, determining the need to implement PM as a consistent process. A consistent PM process was especially important when the feedback provided throughout the PM process involved a lesser developmental content. When employees already received a large amount of developmental feedback, the degree to which the PM process was characterized by consistency made no difference to outcomes.}},
author = {{Van Strydonck, Isabeau and Decramer, Adelien and Peccei, Riccardo and Audenaert, Mieke}},
issn = {{0734-371X}},
journal = {{REVIEW OF PUBLIC PERSONNEL ADMINISTRATION}},
keywords = {{performance management consistency,developmental feedback,LMX-quality,emotional exhaustion,HRM process and content,performance management implementation,performance management}},
language = {{eng}},
title = {{Process and content in performance management : how consistency and supervisor developmental feedback decrease emotional exhaustion via high-quality LMX}},
url = {{http://doi.org/10.1177/0734371X231220938}},
year = {{2025}},
}
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