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Public values? A systematic literature review into the outcomes of public service co-creation

Léon Acar (UGent) , Trui Steen and Bram Verschuere (UGent)
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Abstract
Co-creation is viewed as a promising way to realize public values. Reviewing 88 items following the PRISMA-protocol we confirm that public service co-creation realizes public values in terms of better services and democratic quality of governance, not necessarily in terms of better relations between citizens and government. We find some preliminary evidence that co-creation might not lead to the same outcomes across different policy domains. Professional facilitation is of uttermost importance given the demanding nature of co-creation to attain positive outcomes, especially when working with vulnerable groups. We offer a conceptual framework to research public service co-creation conditions and outcomes.
Keywords
Public Management, Public Administration, Public Governance, Co-Creation in public services, co-production, co-creation, public values, outcomes, effects, service, relationship, democratic quality

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Citation

Please use this url to cite or link to this publication:

MLA
Acar, Léon, et al. “Public Values? A Systematic Literature Review into the Outcomes of Public Service Co-Creation.” PUBLIC MANAGEMENT REVIEW, 2025, doi:10.1080/14719037.2023.2288248.
APA
Acar, L., Steen, T., & Verschuere, B. (2025). Public values? A systematic literature review into the outcomes of public service co-creation. PUBLIC MANAGEMENT REVIEW. https://doi.org/10.1080/14719037.2023.2288248
Chicago author-date
Acar, Léon, Trui Steen, and Bram Verschuere. 2025. “Public Values? A Systematic Literature Review into the Outcomes of Public Service Co-Creation.” PUBLIC MANAGEMENT REVIEW. https://doi.org/10.1080/14719037.2023.2288248.
Chicago author-date (all authors)
Acar, Léon, Trui Steen, and Bram Verschuere. 2025. “Public Values? A Systematic Literature Review into the Outcomes of Public Service Co-Creation.” PUBLIC MANAGEMENT REVIEW. doi:10.1080/14719037.2023.2288248.
Vancouver
1.
Acar L, Steen T, Verschuere B. Public values? A systematic literature review into the outcomes of public service co-creation. PUBLIC MANAGEMENT REVIEW. 2025;
IEEE
[1]
L. Acar, T. Steen, and B. Verschuere, “Public values? A systematic literature review into the outcomes of public service co-creation,” PUBLIC MANAGEMENT REVIEW, 2025.
@article{01HJ3VVREXKS6VQZKCBEPTYT3R,
  abstract     = {{Co-creation is viewed as a promising way to realize public values. Reviewing 88 items 
following the PRISMA-protocol we confirm that public service co-creation realizes 
public values in terms of better services and democratic quality of governance, not 
necessarily in terms of better relations between citizens and government. We find 
some preliminary evidence that co-creation might not lead to the same outcomes 
across different policy domains. Professional facilitation is of uttermost importance 
given the demanding nature of co-creation to attain positive outcomes, especially 
when working with vulnerable groups. We offer a conceptual framework to research 
public service co-creation conditions and outcomes.}},
  author       = {{Acar, Léon and Steen, Trui and Verschuere, Bram}},
  issn         = {{1471-9037}},
  journal      = {{PUBLIC MANAGEMENT REVIEW}},
  keywords     = {{Public Management,Public Administration,Public Governance,Co-Creation in public services,co-production,co-creation,public values,outcomes,effects,service,relationship,democratic quality}},
  language     = {{eng}},
  title        = {{Public values? A systematic literature review into the outcomes of public service co-creation}},
  url          = {{http://doi.org/10.1080/14719037.2023.2288248}},
  year         = {{2025}},
}

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