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The open-domain paradox for chatbots : common ground as the basis for human-like dialogue

Gabriel Skantze and A. Seza Doğruöz (UGent)
(2023) 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023. p.605-614
Author
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Abstract
There is a surge in interest in the development of open-domain chatbots, driven by the recent advancements of large language models. The “openness” of the dialogue is expected to be maximized by providing minimal information to the users about the common ground they can expect, including the presumed joint activity. However, evidence suggests that the effect is the opposite. Asking users to “just chat about anything” results in a very narrow form of dialogue, which we refer to as the “open-domain paradox”. In this position paper, we explain this paradox through the theory of common ground as the basis for human-like communication. Furthermore, we question the assumptions behind open-domain chatbots and identify paths forward for enabling common ground in human-computer dialogue.
Keywords
TALK

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MLA
Skantze, Gabriel, and A. Seza Doğruöz. “The Open-Domain Paradox for Chatbots : Common Ground as the Basis for Human-like Dialogue.” 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023, Association for Computational Linguistics (ACL), 2023, pp. 605–14, doi:10.18653/v1/2023.sigdial-1.57.
APA
Skantze, G., & Doğruöz, A. S. (2023). The open-domain paradox for chatbots : common ground as the basis for human-like dialogue. 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023, 605–614. https://doi.org/10.18653/v1/2023.sigdial-1.57
Chicago author-date
Skantze, Gabriel, and A. Seza Doğruöz. 2023. “The Open-Domain Paradox for Chatbots : Common Ground as the Basis for Human-like Dialogue.” In 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023, 605–14. Association for Computational Linguistics (ACL). https://doi.org/10.18653/v1/2023.sigdial-1.57.
Chicago author-date (all authors)
Skantze, Gabriel, and A. Seza Doğruöz. 2023. “The Open-Domain Paradox for Chatbots : Common Ground as the Basis for Human-like Dialogue.” In 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023, 605–614. Association for Computational Linguistics (ACL). doi:10.18653/v1/2023.sigdial-1.57.
Vancouver
1.
Skantze G, Doğruöz AS. The open-domain paradox for chatbots : common ground as the basis for human-like dialogue. In: 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023. Association for Computational Linguistics (ACL); 2023. p. 605–14.
IEEE
[1]
G. Skantze and A. S. Doğruöz, “The open-domain paradox for chatbots : common ground as the basis for human-like dialogue,” in 24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023, Prague, Czechia, 2023, pp. 605–614.
@inproceedings{01HJ0REN6V21SEWK42Q20GS2YS,
  abstract     = {{There is a surge in interest in the development of open-domain chatbots, driven by the recent advancements of large language models. The “openness” of the dialogue is expected to be maximized by providing minimal information to the users about the common ground they can expect, including the presumed joint activity. However, evidence suggests that the effect is the opposite. Asking users to “just chat about anything” results in a very narrow form of dialogue, which we refer to as the “open-domain paradox”. In this position paper, we explain this paradox through the theory of common ground as the basis for human-like communication. Furthermore, we question the assumptions behind open-domain chatbots and identify paths forward for enabling common ground in human-computer dialogue.}},
  author       = {{Skantze, Gabriel and Doğruöz, A. Seza}},
  booktitle    = {{24TH MEETING OF THE SPECIAL INTEREST GROUP ON DISCOURSE AND DIALOGUE, SIGDIAL 2023}},
  isbn         = {{9798891760288}},
  keywords     = {{TALK}},
  language     = {{eng}},
  location     = {{Prague, Czechia}},
  pages        = {{605--614}},
  publisher    = {{Association for Computational Linguistics (ACL)}},
  title        = {{The open-domain paradox for chatbots : common ground as the basis for human-like dialogue}},
  url          = {{http://doi.org/10.18653/v1/2023.sigdial-1.57}},
  year         = {{2023}},
}
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