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Performance feedback during a pandemic : (social) distancing from feedback? A qualitative study

Shana Mertens (UGent) and Eveline Schollaert (UGent)
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Abstract
Abstract. Debate over performance management (PM) is at an all-time high. However, little is known about PM and feedback when employees work from home. In this qualitative study, we interview 45 human resources (HR) managers to clarify how PM practices in organizations may have transformed during the COVID-19 pandemic and accompanying teleworking measures. Based on the interviews, organizations were categorized according to their pre-COVID-19 PM approach (i.e., formal, informal, both). HR managers of organizations that applied both formal and informal PM practices indicated that they felt they could adapt to the rapidly changing environment most easily. Moreover, these organizations provided employees with digital tools and training. Since hybrid working will remain relevant post-COVID-19, we identify future research propositions and practical recommendations.
Keywords
Organizational Behavior and Human Resource Management, Applied Psychology, performance management, feedback, teleworking, COVID-19, qualitative, study, JOB DEMANDS, MANAGEMENT, ENVIRONMENT, IMPACT

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Citation

Please use this url to cite or link to this publication:

MLA
Mertens, Shana, and Eveline Schollaert. “Performance Feedback during a Pandemic : (Social) Distancing from Feedback? A Qualitative Study.” JOURNAL OF PERSONNEL PSYCHOLOGY, vol. 22, no. 3, 2023, pp. 136–45, doi:10.1027/1866-5888/a000317.
APA
Mertens, S., & Schollaert, E. (2023). Performance feedback during a pandemic : (social) distancing from feedback? A qualitative study. JOURNAL OF PERSONNEL PSYCHOLOGY, 22(3), 136–145. https://doi.org/10.1027/1866-5888/a000317
Chicago author-date
Mertens, Shana, and Eveline Schollaert. 2023. “Performance Feedback during a Pandemic : (Social) Distancing from Feedback? A Qualitative Study.” JOURNAL OF PERSONNEL PSYCHOLOGY 22 (3): 136–45. https://doi.org/10.1027/1866-5888/a000317.
Chicago author-date (all authors)
Mertens, Shana, and Eveline Schollaert. 2023. “Performance Feedback during a Pandemic : (Social) Distancing from Feedback? A Qualitative Study.” JOURNAL OF PERSONNEL PSYCHOLOGY 22 (3): 136–145. doi:10.1027/1866-5888/a000317.
Vancouver
1.
Mertens S, Schollaert E. Performance feedback during a pandemic : (social) distancing from feedback? A qualitative study. JOURNAL OF PERSONNEL PSYCHOLOGY. 2023;22(3):136–45.
IEEE
[1]
S. Mertens and E. Schollaert, “Performance feedback during a pandemic : (social) distancing from feedback? A qualitative study,” JOURNAL OF PERSONNEL PSYCHOLOGY, vol. 22, no. 3, pp. 136–145, 2023.
@article{01GZGQTDVJC28XWYAVFNY756DB,
  abstract     = {{Abstract. Debate over performance management (PM) is at an all-time high. However, little is known about PM and feedback when employees work from home. In this qualitative study, we interview 45 human resources (HR) managers to clarify how PM practices in organizations may have transformed during the COVID-19 pandemic and accompanying teleworking measures. Based on the interviews, organizations were categorized according to their pre-COVID-19 PM approach (i.e., formal, informal, both). HR managers of organizations that applied both formal and informal PM practices indicated that they felt they could adapt to the rapidly changing environment most easily. Moreover, these organizations provided employees with digital tools and training. Since hybrid working will remain relevant post-COVID-19, we identify future research propositions and practical recommendations.}},
  author       = {{Mertens, Shana and Schollaert, Eveline}},
  issn         = {{1866-5888}},
  journal      = {{JOURNAL OF PERSONNEL PSYCHOLOGY}},
  keywords     = {{Organizational Behavior and Human Resource Management,Applied Psychology,performance management,feedback,teleworking,COVID-19,qualitative,study,JOB DEMANDS,MANAGEMENT,ENVIRONMENT,IMPACT}},
  language     = {{eng}},
  number       = {{3}},
  pages        = {{136--145}},
  title        = {{Performance feedback during a pandemic : (social) distancing from feedback? A qualitative study}},
  url          = {{http://doi.org/10.1027/1866-5888/a000317}},
  volume       = {{22}},
  year         = {{2023}},
}

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