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How employees experience digital transformation : a dynamic and multi-layered sensemaking perspective

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Abstract
The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.
Keywords
Tourism, Leisure and Hospitality Management, Education, construal-level theory, digital transformation, employee change journey, temporal organizational change, tour operating industry, ORGANIZATIONAL-CHANGE, INFORMATION-TECHNOLOGY, USER ACCEPTANCE, MODEL, MANAGEMENT, STRATEGIES, IDENTITY, IMPACT, FUTURE, WORK

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MLA
Van Der Schaft, Annemiek H. T., et al. “How Employees Experience Digital Transformation : A Dynamic and Multi-Layered Sensemaking Perspective.” JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2024, doi:10.1177/10963480221123098.
APA
Van Der Schaft, A. H. T., Lub, X. D., van der Heijden, B., & Solinger, O. N. (2024). How employees experience digital transformation : a dynamic and multi-layered sensemaking perspective. JOURNAL OF HOSPITALITY & TOURISM RESEARCH. https://doi.org/10.1177/10963480221123098
Chicago author-date
Van Der Schaft, Annemiek H. T., Xander D. Lub, Beatrice van der Heijden, and Omar N. Solinger. 2024. “How Employees Experience Digital Transformation : A Dynamic and Multi-Layered Sensemaking Perspective.” JOURNAL OF HOSPITALITY & TOURISM RESEARCH. https://doi.org/10.1177/10963480221123098.
Chicago author-date (all authors)
Van Der Schaft, Annemiek H. T., Xander D. Lub, Beatrice van der Heijden, and Omar N. Solinger. 2024. “How Employees Experience Digital Transformation : A Dynamic and Multi-Layered Sensemaking Perspective.” JOURNAL OF HOSPITALITY & TOURISM RESEARCH. doi:10.1177/10963480221123098.
Vancouver
1.
Van Der Schaft AHT, Lub XD, van der Heijden B, Solinger ON. How employees experience digital transformation : a dynamic and multi-layered sensemaking perspective. JOURNAL OF HOSPITALITY & TOURISM RESEARCH. 2024;
IEEE
[1]
A. H. T. Van Der Schaft, X. D. Lub, B. van der Heijden, and O. N. Solinger, “How employees experience digital transformation : a dynamic and multi-layered sensemaking perspective,” JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2024.
@article{01GTV4ZGZHVV2V8N60N4E1YDF7,
  abstract     = {{The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.}},
  author       = {{Van Der Schaft, Annemiek H. T. and Lub, Xander D. and van der Heijden, Beatrice and Solinger, Omar N.}},
  issn         = {{1096-3480}},
  journal      = {{JOURNAL OF HOSPITALITY & TOURISM RESEARCH}},
  keywords     = {{Tourism, Leisure and Hospitality Management,Education,construal-level theory,digital transformation,employee change journey,temporal organizational change,tour operating industry,ORGANIZATIONAL-CHANGE,INFORMATION-TECHNOLOGY,USER ACCEPTANCE,MODEL,MANAGEMENT,STRATEGIES,IDENTITY,IMPACT,FUTURE,WORK}},
  language     = {{eng}},
  title        = {{How employees experience digital transformation : a dynamic and multi-layered sensemaking perspective}},
  url          = {{http://doi.org/10.1177/10963480221123098}},
  year         = {{2024}},
}

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