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Organizational culture and BPM ambidexterity in the EU public sector : the FADE model

Tomasz Helbin (UGent) and Amy Van Looy (UGent)
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Abstract
Organizational culture plays a paramount role in the success and outcomes of Business Process Management (BPM) initiatives. So far, academic research has primarily focused on the cultural values supporting exploitative BPM, and to a greater extent in the private sector. In this study, we aim to uncover the cultural context in the international public sector, underpinning the explorative dimension of BPM, as well as the necessary capabilities to balance explorative and exploitative process management practices. The latter is defined as BPM ambidexterity. For this purpose, we have conducted case studies in European Union (EU) public sector organizations because this governmental level stimulates digital innovation and is quite varied while not being limited to a single country. Our main contribution is a model of cultural values supporting exploratory BPM, called FADE (i.e., values related to Failure allowance, Agility, Disruptiveness, and Ecosystems).
Keywords
Business process management, Organizational ambidexterity, Organizational culture, Competing values framework

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MLA
Helbin, Tomasz, and Amy Van Looy. “Organizational Culture and BPM Ambidexterity in the EU Public Sector : The FADE Model.” Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023), ScholarSpace, 2023, pp. 1706–15.
APA
Helbin, T., & Van Looy, A. (2023). Organizational culture and BPM ambidexterity in the EU public sector : the FADE model. Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023), 1706–1715. Hawaii: ScholarSpace.
Chicago author-date
Helbin, Tomasz, and Amy Van Looy. 2023. “Organizational Culture and BPM Ambidexterity in the EU Public Sector : The FADE Model.” In Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023), 1706–15. Hawaii: ScholarSpace.
Chicago author-date (all authors)
Helbin, Tomasz, and Amy Van Looy. 2023. “Organizational Culture and BPM Ambidexterity in the EU Public Sector : The FADE Model.” In Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023), 1706–1715. Hawaii: ScholarSpace.
Vancouver
1.
Helbin T, Van Looy A. Organizational culture and BPM ambidexterity in the EU public sector : the FADE model. In: Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023). Hawaii: ScholarSpace; 2023. p. 1706–15.
IEEE
[1]
T. Helbin and A. Van Looy, “Organizational culture and BPM ambidexterity in the EU public sector : the FADE model,” in Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023), Maui, Hawaii, 2023, pp. 1706–1715.
@inproceedings{01GPK6TX7PPQ3H9Z1TWFCKFFNB,
  abstract     = {{Organizational culture plays a paramount role in the success and outcomes of Business Process Management (BPM) initiatives. So far, academic research has primarily focused on the cultural values supporting exploitative BPM, and to a greater extent in the private sector. In this study, we aim to uncover the cultural context in the international public sector, underpinning the explorative dimension of BPM, as well as the necessary capabilities to balance explorative and exploitative process management practices. The latter is defined as BPM ambidexterity. For this purpose, we have conducted case studies in European Union (EU) public sector organizations because this governmental level stimulates digital innovation and is quite varied while not being limited to a single country. Our main contribution is a model of cultural values supporting exploratory BPM, called FADE (i.e., values related to Failure allowance, Agility, Disruptiveness, and Ecosystems).}},
  articleno    = {{0167}},
  author       = {{Helbin, Tomasz and Van Looy, Amy}},
  booktitle    = {{Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023)}},
  isbn         = {{9780998133164}},
  keywords     = {{Business process management,Organizational ambidexterity,Organizational culture,Competing values framework}},
  language     = {{eng}},
  location     = {{Maui, Hawaii}},
  pages        = {{0167:1706--0167:1715}},
  publisher    = {{ScholarSpace}},
  title        = {{Organizational culture and BPM ambidexterity in the EU public sector : the FADE model}},
  url          = {{https://hdl.handle.net/10125/102845}},
  year         = {{2023}},
}