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Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations

Laure Vandersmissen (UGent) , Bert George (UGent) and Joris Voets (UGent)
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Abstract
Although strategic planning is ubiquitous within public organizations and despite meta-analytical research showing that it impacts performance, important questions about why it does so remain unanswered. This article addresses this gap by identifying the mediators underlying the strategic planning – public service performance relationship. Multi-informant survey data from managers and citizens in 101 Flemish municipalities are analysed using PLS-SEM. The results show that strategic planning has an indirect, positive association with managers’ and citizens’ perceptions of performance via its impact on external relations. An agenda on other mediators and the potential of PLS-SEM for public management research are presented in conclusion.
Keywords
strategic planning, public service performance, local government, PLS-SEM

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Citation

Please use this url to cite or link to this publication:

MLA
Vandersmissen, Laure, et al. “Strategic Planning and Performance Perceptions of Managers and Citizens : Analysing Multiple Mediations.” PUBLIC MANAGEMENT REVIEW, 2024, pp. 1–25, doi:10.1080/14719037.2022.2103172.
APA
Vandersmissen, L., George, B., & Voets, J. (2024). Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations. PUBLIC MANAGEMENT REVIEW, 1–25. https://doi.org/10.1080/14719037.2022.2103172
Chicago author-date
Vandersmissen, Laure, Bert George, and Joris Voets. 2024. “Strategic Planning and Performance Perceptions of Managers and Citizens : Analysing Multiple Mediations.” PUBLIC MANAGEMENT REVIEW, 1–25. https://doi.org/10.1080/14719037.2022.2103172.
Chicago author-date (all authors)
Vandersmissen, Laure, Bert George, and Joris Voets. 2024. “Strategic Planning and Performance Perceptions of Managers and Citizens : Analysing Multiple Mediations.” PUBLIC MANAGEMENT REVIEW: 1–25. doi:10.1080/14719037.2022.2103172.
Vancouver
1.
Vandersmissen L, George B, Voets J. Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations. PUBLIC MANAGEMENT REVIEW. 2024;1–25.
IEEE
[1]
L. Vandersmissen, B. George, and J. Voets, “Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations,” PUBLIC MANAGEMENT REVIEW, pp. 1–25, 2024.
@article{01GJMET2RCK7SWMT11A8M50NSM,
  abstract     = {{Although strategic planning is ubiquitous within public organizations and despite meta-analytical research showing that it impacts performance, important questions about why it does so remain unanswered. This article addresses this gap by identifying the mediators underlying the strategic planning – public service performance relationship. Multi-informant survey data from managers and citizens in 101 Flemish municipalities are analysed using PLS-SEM. The results show that strategic planning has an indirect, positive association with managers’ and citizens’ perceptions of performance via its impact on external relations. An agenda on other mediators and the potential of PLS-SEM for public management research are presented in conclusion.}},
  author       = {{Vandersmissen, Laure and George, Bert and Voets, Joris}},
  issn         = {{1471-9037}},
  journal      = {{PUBLIC MANAGEMENT REVIEW}},
  keywords     = {{strategic planning,public service performance,local government,PLS-SEM}},
  language     = {{eng}},
  pages        = {{1--25}},
  title        = {{Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations}},
  url          = {{http://doi.org/10.1080/14719037.2022.2103172}},
  year         = {{2024}},
}

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