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Project: A climate for customer orientation in the R&D department.

project duration
01-JAN-97 – 31-OCT-99
abstract
This is a research project on the climate for customer orientation in the R&D department. The purpose of the study is 1) to measure the employee perceptions concerning the climate for customer orientation, 2) to measure the customer perceptions and 3) to look for possible relationships between the perceptions of these two groups. We also look for the influence of certain factors (e.g. human resource practices, coordination between departments) on the climate for customer orientation.