dr. Nicolas Ruytenbeek
- ORCID iD
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0000-0002-1651-9777
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- Journal Article
- A2
- open access
Psychophysiological effects of evaluative language use on Twitter complaints and compliments
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The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach
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- Journal Article
- A1
- open access
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
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- Journal Article
- A1
- open access
The message is clear : an L1 business perspective on non-target-like formulaic expressions in L2 German
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- Conference Paper
- C3
- open access
'Bitte entschuldigen Sie das späte Antwort' : in hoeverre worden conventionele uitdrukkingen met fouten in zakelijke e-mails als ‘fit for purpose’ beschouwd?
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- Journal Article
- A1
- open access
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
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Fit for purpose? Exploring the effect of erroneous conventional expressions in business communication
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- Conference Paper
- C3
- open access
Negativity and narrativity in online hotel reviews : does the platform matter?
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- Conference Paper
- C3
- open access
How does complaint realization affect third parties? A psychophysiological study of the emotional correlates of Twitter complaints
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Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions