prof. Yves Van Vaerenbergh
No current affiliation with UGent
Show
Sort by
-
Language discordance and technological mediation in healthcare service encounters : a contrastive experiment
-
Service quality and loyalty behavior in professional business services: an operations based perspective to effective service management
-
A meta-analysis of relationships linking service failure attributions to customer outcomes
-
Does being proactive pay off? Webcare strategies and their effect on customer emotions, outcomes and privacy concerns
-
Turning customer feedback into gold: challenges and hindrances
-
- Journal Article
- A1
- open access
Consumers' Willingness to communicate in a second language : communicating in service settings
-
- Journal Article
- A1
- open access
Examining the relationship between language divergence and word-of-mouth intentions
-
Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?
-
- Journal Article
- A1
- open access
Service recovery's impact on customers next-in-line
-
The language backfire effect: should service providers always serve customers in their strongest language?