Philippe Baecke
No current affiliation with UGent
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The influence of emotions and communication style on customer satisfaction and recommendation in a call center context : an NLP-based analysis
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- Journal Article
- A1
- open access
From one-class to two-class classification by incorporating expert knowledge : novelty detection in human behaviour
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Judgmental forecast adjustments over different time horizons
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Mind the gap : assessing maturity of demand planning, a cornerstone of S&OP
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- Journal Article
- A1
- open access
Bluetooth tracking of humans in an indoor environment : an application to shopping mall visits
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Improving customer acquisition models by incorporating spatial autocorrelation at different levels of granularity
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- PhD Thesis
- open access
Essays on data augmentation: the value of additional information
(2012) -
Including spatial interdependence in customer acquisition models: a cross-category comparison
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Incorporating neighborhood effects in customer relationship management models
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Data augmentation by predicting spending pleasure using commercially available external data