prof. dr. Bart Larivière
- ORCID iD
- 0000-0003-3219-4447
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Smart wearables as friends or foes? Engaging employees along smart journeys
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Marketing : the fundamentals
(2023) -
The transformative potential of AI-enabled personalization
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Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys
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Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems
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RATZ 2.0 : slimme brillen in de thuiszorg
(2023) -
- Journal Article
- A1
- open access
Pathways to service system smartness for firms
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- Journal Article
- A1
- open access
Piloting personalization research through data-rich environments : a literature review and future research agenda
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The transformative potential of personalization in a data rich world
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- Conference Paper
- C3
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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RATZ 2.0 : slimme brillen in de thuiszorg
(2022) -
RATZ 2.0 : slimme brillen in de thuiszorg
(2022) -
- Journal Article
- A1
- open access
Role of social and app-related factors in behavioral engagement with mHealth for improved well-being among chronically ill patients : scenario-based survey study
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- Conference Paper
- C3
- open access
The transformative potential of personalization in a data rich world
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The transformative potential of personalization in a data-rich world
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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Four roads to smartness : a story of configurations, value propositions, and customer logics
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Welcome to 'RATZ 2.0' : slimme brillen met een knipoog naar optimale gebruikerservaringen
(2021) -
- Conference Paper
- C1
- open access
How and why businesses invest in smartness : a battle or not?
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- Journal Article
- A1
- open access
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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- Journal Article
- A1
- open access
Implications of customer participation in outsourcing non-core services to third parties
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- Journal Article
- A1
- open access
What information do shoppers share? The effect of personnel-, retailer-, and country-trust on willingness to share information
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
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- Conference Paper
- C1
- open access
Modularizing services based upon an actor-oriented logic
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Moving forward and making an impact in service research : from research priorities to research methodologies
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Engaging customers along the smart service journey: A network perspective
(2019) -
Engaging customers with smart services : a network perspective
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Unraveling heterogeneity in customer experiences with service robot constellations
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How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model
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A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee
(2018) -
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
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Unraveling service delivery networks of customers with complex service needs
(2017) -
Employee pride : a multidimensional and dynamic phenomenon
(2017) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Taking a Regulatory Fit Perspective for Understanding Service Employees in their Work Context
(2016) -
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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Relative measures in service research
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Events that affect both customers and employees in the nursing home sector
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Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties, and happiness
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A longitudinal examination of customer commitment and loyalty
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The cumulative effect of satisfaction with discrete transactions on share of wallet
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Service quality and loyalty behavior in professional business services: an operations based perspective to effective service management
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It's not your score that matters : the importance of relative metrics
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Personal and work-specific regulatory foci as antecedents for organizational commitment
(2014) -
Make Me Proud I Work Here: Towards a Conceptual Framework of Employee Pride for Service Firms
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A meta-analysis of relationships linking service failure attributions to customer outcomes
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Does being proactive pay off? Webcare strategies and their effect on customer emotions, outcomes and privacy concerns
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Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?
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How technical and functional service quality drive consumer happiness Moderating influences of channel usage