prof. Bernard De Clerck
- Work address
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Groot-Brittanniëlaan 45, geb. B
9000 Gent - Bernard.DeClerck@UGent.be
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Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice
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- Journal Article
- A1
- open access
Measuring the readability of sustainability reports : a corpus-based analysis through standard formulae and NLP
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Smileys, een lachertje? Over het gebruik van emoji’s in klachtenmanagement.
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Verdacht of verwacht? Over geloofwaardigheid en geslacht.
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'In da restaurant zien ze mij nie meer terug' : over de invloed van tussentaal, taalfouten en gender
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Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
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The influence of (sub)standard language on credibility during critical moments in online customer communication
(2018) -
WORST. RESTAURANT. EVERRR!! The impact of linguistic wrapping on credibility in online consumer behaviour
(2018) -
- Journal Article
- A1
- open access
Professional discourse in multilingual settings: policies and practices
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The effect of online language on perceptions, attitudes and behavioural intentions
(2017)