prof. Bernard De Clerck
No current affiliation with UGent
Show
Sort by
-
Hotel responses to feedback on TripAdvisor : an experimental study on consumer perceptions of face-work
-
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
-
- Journal Article
- A1
- open access
How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses
-
- Journal Article
- A2
- open access
Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction
-
When form deviates from the norm : attitudes towards old and new vernacular features and their impact on the perceived credibility and usefulness of Facebook consumer reviews
-
Replication Data for: A Corpus Based Analysis of V2 Variation in West Flemish and French Flemish Dialects
(2021) -
Testing the various guises of conversational human voice : the impact of formality and personalization on customer outcomes in online complaint management
-
'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy
-
- Journal Article
- A2
- open access
De impact van taal en gender in negatieve reviews : een experimentele studie naar gepercipieerde geloofwaardigheid en consumentengedrag
-
Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice