Rebecca Van Herck
- Work address
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Groot-Brittanniƫlaan 45, geb. B
9000 Gent - Rebecca.VanHerck@UGent.be
- ORCID iD
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0000-0002-1480-9615
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Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns
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'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy
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Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice
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Language policy evaluation in business settings
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When the language bonus becomes an onus : a Belgian case study