Thomas De Cleen Faculty of Economics and Business Administration > Department of Marketing, Innovation and Organisation ORCID iD 0000-0002-7012-5437 1 – 1 of 1 publication Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Filter publications Download search results Subscribe to news feed Add to list Journal Article A1 The influence of emotions and communication style on customer satisfaction and recommendation in a call center context : an NLP-based analysis Thomas De Cleen (UGent) , Philippe Baecke (UGent) and Frank Goedertier (UGent) (2025) JOURNAL OF BUSINESS RESEARCH. 189.
