prof. Martin Mende Faculty of Economics and Business Administration > Department of Marketing, Innovation and Organisation 1 – 2 of 2 publications Show 5 5 10 15 20 50 100 250 Sort by year (new to old) Actions Filter publications Download search results Subscribe to news feed Add to list Conference Paper C3 Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent) (2023) Belgian Service Research Day, Abstracts. Add to list Conference Paper C3 Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent) (2023) Frontiers in Service 2023, Abstracts.