Dr. Irene Cenni
- ORCID iD
- 0000-0002-0052-095X
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Sharing travel experiences on TripAdvisor : a genre analysis of negative hotel reviews written in French, Spanish and Italian
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'I learned it from my nonna' : constructing expert food identities in Airbnb’s 'Meet your host' bios
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Revisiting adaptability in online reviews : Airbnb online experiences
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Lemons, Toques and Folk Music: A Multimodal Analysis of Virtual Gastronomy Marketing Videos
(2023) -
Italian Food Experiences on Airbnb : comparing online textual and audiovisual promotional texts
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Hotel responses to feedback on TripAdvisor : an experimental study on consumer perceptions of face-work
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- Journal Article
- A1
- open access
Responding to compliments online : the case of Airbnb online Experiences
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- Journal Article
- A1
- open access
'Jerry was a terrific host!' 'You were a brilliant guest!' : reciprocal compliments on Airbnb
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'I am so sorry you did not enjoy the hotel!' Business apologies on TripAdvisor
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Digital compliments : the case of Airbnb