prof. An-Sofie Claeys
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The benefits and pitfalls of stealing thunder
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Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation
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The importance of authenticity in organizational crisis communication via social media
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners
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Informing the public matters : a field experiment during an ongoing health crisis in Belgium
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Social media guidelines in the workplace : stimulating or restricting employee social media use?
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Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines
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Changing perspectives : managerial and legal considerations regarding crisis communication
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Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation
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Organizational crisis communication : suboptimal crisis response selection decisions and behavioral economics