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Customer experience : the touchpoint‒contexts‒qualities nomenclature
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- Conference Paper
- C3
- open access
Striving for sustainability through circular service systems : a multiple case study
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- Journal Article
- A1
- open access
The transformative potential of AI-enabled personalization across cultures
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Unlocking the circular promise : servitization
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The transformative potential of AI-enabled personalization
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The transformative potential of personalization in a data rich world
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- Conference Paper
- C3
- open access
The transformative potential of personalization in a data rich world
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Boosting perceived customer orientation as a driver of patient satisfaction
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- Journal Article
- A1
- open access
Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature
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- Conference Paper
- C1
- open access
Making personalization work : a review of 45 years of personalization research and its customer outcomes