prof. dr. Sofie Decock
- Work address
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Groot-Brittanniëlaan 45, geb. B
9000 Gent - Sofie.Decock@UGent.be
- ORCID iD
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0000-0002-5147-9336
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The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach
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- Journal Article
- A1
- open access
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
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- Journal Article
- A2
- open access
Een taalkundige lezing van de handreiking Waarden voor een nieuwe taal
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The message is clear : an L1 business perspective on non-target-like formulaic expressions in L2 German
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Taalzorg 2.0
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Going undercover? Female bodies and clothes under scrutiny in travel literature
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- Journal Article
- A1
- open access
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
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- Conference Paper
- C3
- open access
'Bitte entschuldigen Sie das späte Antwort' : in hoeverre worden conventionele uitdrukkingen met fouten in zakelijke e-mails als ‘fit for purpose’ beschouwd?
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- Journal Article
- A1
- open access
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews