Academic Bibliography

Search 200 years of publications by Ghent University researchers.

prof. Katrien Verleye

Faculty of Economics and Business Administration > Department of Marketing, Innovation and Organisation

Work address: Tweekerkenstraat 2
9000 Gent
Email: Katrien.Verleye@UGent.be

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Mark
- conference
Metagovernance mechanisms in mental health service systems

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) and Joris Voets (UGent)

(2018)
Mark
- conference
- open access
How & Why Governance Dynamics Emerge in Inter-Organizational Networks: A Meta-Ethnographic Analysis

Kaat De Pourcq (UGent) and Katrien Verleye (UGent)

(2018) Academy of Management Proceedings. 2018(1).
Mark
- bookChapter
Customer engagement through personalization and customization

Alexander Bleier, Arne De Keyser and Katrien Verleye (UGent)

(2018) Customer engagement marketing. p.75-94
Mark
- conference
- C3
Does the network fit the customer

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) and Paul Gemmel (UGent)

(2017)
Mark
Unraveling service delivery networks of customers with complex service needs

Katrien Verleye (UGent) , Bart Larivière (UGent) and Aurelia De Swaef (UGent)

(2017)
Mark
- conference
- C3
Paradoxical tensions when opting for a co-creation strategy in a collaborative setting

Katrien Verleye (UGent)

(2017)
Mark
- conference
- C3
Employee pride : a multidimensional and dynamic phenomenon

Griet Van Der Vurst (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2017)
Mark
What causes imbalance in complex service networks? Evidence from a public health service

Katrien Verleye (UGent) , Elina Jaakkola, Ian Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder and Johan Quist

(2017) JOURNAL OF SERVICE MANAGEMENT. 28(1). p.34-56
Mark
- bookChapter
- open access
Customer engagement in technology-based and high-contact interfaces

Katrien Verleye (UGent) and Arne De Keyser

(2016) Customer engagement : contemporary issues and challenges. p.137-151
Mark
- conference
- C3
Circumventing the hidden cost of free services: lessons learnt from social media resisters

Katrien Verleye (UGent) , Simon Quaschning (UGent) and Arne De Keyser

(2016) Frontiers in Service Conference 2016.

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