prof. Mathias Seghers
- ORCID iD
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0000-0002-5648-2876
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- PhD Thesis
- open access
Normativity or creativity? The use and perception of non-standard language features in consumer feedback and webcare on corporate social media
(2023) -
- Journal Article
- A1
- open access
How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses
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The impact of non-standard language on the perceived credibility and usefulness of Facebook reviews : a closer look at old and new vernacular features
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- Journal Article
- A2
- open access
Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction
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When form deviates from the norm : attitudes towards old and new vernacular features and their impact on the perceived credibility and usefulness of Facebook consumer reviews
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- Conference Paper
- C3
- open access
The impact of non-standard language in consumer-company interactions on corporate Facebook pages : laying the foundations
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- Conference Paper
- C3
- open access
Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction
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Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
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The influence of (sub)standard language on credibility during critical moments in online customer communication
(2018)