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'I learned it from my nonna' : constructing expert food identities in Airbnb’s 'Meet your host' bios
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Revisiting adaptability in online reviews : Airbnb online experiences
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Hotel responses to feedback on TripAdvisor: An experimental study on consumer perceptions of face-work
(2023) -
- Journal Article
- A1
- open access
Responding to compliments online : the case of Airbnb online Experiences
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- Journal Article
- A1
- open access
'Jerry was a terrific host!' 'You were a brilliant guest!' : reciprocal compliments on Airbnb
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'I am so sorry you did not enjoy the hotel!' Business apologies on TripAdvisor
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Digital compliments : the case of Airbnb
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Exploring digital tourism discourse : a cross-linguistic investigation of online reviews and business responses posted on TripAdvisor
(2022) -
- Book Chapter
- open access
Discourse markers in Italian digital context : expressing involvement and reviewers' attitude on TripAdvisor
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- Journal Article
- A2
- open access
Early adopters’ responses to a virtual tourism product : Airbnb’s online experiences