Frank Goedertier
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The influence of emotions and communication style on customer satisfaction and recommendation in a call center context : an NLP-based analysis
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- Journal Article
- A1
- open access
What does sustainability mean in the minds of consumers? A multi-country panel study
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- Conference Paper
- C1
- open access
The relative importance of environmental aspects vs. social aspects in defining sustainability vs. driving consumer boycott behavior
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Increasing choice satisfaction through goal-based labeling
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Brand typicality and the adoption of new products
(2009)